I was generally pleased with the service given but would have liked an email to let me know my goods had been dispatched so I was kept up to date with the progress.
Chums
Chums
12 years ago
Thank you for your feedback. Unfortunately we don't e-mail to advise when your order has been dispatched. However you can always e-mail us on enquiries@chums.co.uk and we can update you of the progress. Glad to hear you where satisfied with the product once the correct size was sent.
Sorry to hear one pair did not meet your requirements. However with the Lucky Dip Trousers it does state it can be of any style or colour. We will try our best to have your replacement order sent before your holiday. Thanks.
Дата покупки: 09/08/2013
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Надежный клиент
12 years ago
normally service very good but just sending out replacements is not a good idea
Отзывы о товаре
Chums
Chums
12 years ago
I am sorry to hear the substitute was not suitable. We can set your account to not receive any further alternatives if the original item is out of stock. You can request this by emailing enquiries@chums.co.uk. Hope this resolves any further upset.
My order went through and was responded to perfectly
Chums
Chums
12 years ago
Many thanks for taking the time to leave this feedback. I am sorry to hear there was a mix up with your order. You may return the goods and I will have our warehouse send the correct item to you. It is free of charge to return.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.