Goods returned - receipt given at shop but not acknowledged as yet and money not refunded
Chums
Chums
12 years ago
Sorry to hear the items were unsuitable. I have had a look into this and a refund was issued on the 28.08.2013. If you have any further queries regarding this please e-mail us on enquiries@chums.co.uk and we will be happy to help.
Thank you so much for your feed back. We are very pleased to hear you are happy with our service, we do try our very best to ensure that all our customers are satisfied. We are sorry to hear that the smaller size is no longer available, this item is from our summer collection which is now coming to an end. Maybe you could try to re – order this item within the near future. Many thanks
I did NOT want 2 pairs the same colour. No second choice was offered, just delivery of 2 pairs in black
Chums
Chums
12 years ago
Thank you for your feedback. I can only apologise two pairs were sent the same colour, this is not our usual practice. You can return these by using your free returns label and we will be more than happy to exchange or refund you.
Lovely. Well pleased. Service was a little slower than I have come to expect.
Chums
Chums
12 years ago
Many Thanks for your feedback. Sorry if the delivery was longer than expected, we do try to send all orders as quickly as possible. Sorry if we have failed on this occasion.
Rubbish. I ordered a cushion colour (mink) the delivery note said Mink and you sent me fern. Then the guy in the drop off point for returns didn't want to take it saying it was too big. He took it...
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Chums
Chums
12 years ago
Thank you for your feedback its important to us to be able to rectify these issues.We have been onto the website and tracked the store you have had problems returning through, I have now passed those details on. With refernce to your cushions please accept our sincere apologies, our warehouse staff are generally very accurate indeed. If you would like to contact me on 08715265265 we can ship the correct colours out to you in time for delivery for Friday post free.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.