Very poor, you get little customers service and hugely inflated prices. I unfortunately am tied to them with an older dog which they know and play on.
Admin
Muddy Paws
4 years ago
Dear Mr Fulton,We are sorry to receive your comments regarding your pet insurance policy. Whilst we understand your concerns, your cover is still providing continuation of cover from your initial start date in 2011.We have always tried to provide a high level of customer service to all our policyholders, but the premiums are and always have been set by the underwriter. We are able to provide lower cover plans which would still maintain continuation of cover from your initial start date, and we would be happy to discuss this with you. Please contact our customer service team on 0121 308 8685 or email admin@vetsmedicover.co.uk if we can be of any further assistance regarding this.Kind regardsVetsMediCover
MF
Mark Fulton
4 years ago
The time it started to go up was when you changed underwriters a few years back. My policy has gone from around £70 pounds to £156 in two years and I have made very minor claims but nothing of significance. How do you justify that?
MF
Mark Fulton
4 years ago
The time it started to go up was when you changed underwriters a few years back. My policy has gone from around £70 pounds to £156 in two years and I have made very minor claims but nothing of significance. How do you justify that?
MF
Mark Fulton
4 years ago
And that's Per month
0
Partajați
Client de încredere
Verificată de Feefo
4 years ago
Takes ages to process a claim
Had to chase them to process the claim, made the claim begin of November, only got payment into account this week 12 weeks later
Admin
Muddy Paws
4 years ago
Thank you for your review. We are so sorry it took so long for your Claim to be assessed and paid. We have contacted our Claims Team for further information and will contact you directly once we have received a response. Kind regards VetsMediCover
0
Partajați
Client de încredere
Verificată de Feefo
4 years ago
Awful
Insurance doubled every year and completely stuck with them because of existing medical conditions. First year was cheap but just get so expensive. Long time for claims to complete too
Admin
Muddy Paws
4 years ago
Thank you for your review, although we are sorry to receive your comments. Premiums are set by the underwriter and previous claim settlements will be taken into account. We note that claims totalling over £13,000 have been paid out since your initial policy start-date in 2019. As your policy provides lifetime cover, this enables you to continue to claim for any ongoing treatment for a condition covered under your policy. Lifetime policies are the most expensive types of cover for this very reason. We do offer lower cover plans and would be happy to discuss these with you. If you wish to know more about these, then please call our customer service team on 0121 308 8685 or email admin@vetsmedicover.co.uk. Kind regards VetsMediCover
0
Partajați
Client de încredere
Verificată de Feefo
4 years ago
Great service easy to use great price so convenient
Easy to amend time of reorder
Decent price
Updated when delivery due
Perfect
So easy
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are very happy to hear you find our service easy to use. If we can be of any assistance please do not hesitate to contact the Admin Team on 0121 308 8685, kind regards VetsMediCover
0
Partajați
KW
Karen Wildgoose
Verificată de Feefo
4 years ago
Ce a spus Karen Wildgoose despre Muddy Paws:
always efficient and helpful
Admin
Muddy Paws
4 years ago
Thank you for our 5* review, we are thrilled to hear we are efficient and helpful. Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
0
Partajați
MK
Martina Kennedy
Verificată de Feefo
4 years ago
Ce a spus Martina Kennedy despre Muddy Paws:
Easy to use claims easy aswell
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are very happy to hear that you find us easy to use but do hope you do not need us again too soon as this means your Pet is fit and well. Kind regards VetsMediCover
0
Partajați
Client de încredere
Verificată de Feefo
4 years ago
Truthful.
Everything went as it should.
Admin
Muddy Paws
4 years ago
Thank you for our 4* review. We are happy to hear everything went as it should. Please call the Admin Team if you require any assistance in future, kind regards VetsMediCover
0
Partajați
AJ
Agnieszka Jensen
Verificată de Feefo
4 years ago
Ce a spus Agnieszka Jensen despre Muddy Paws:
Always pay timely and never had a problem getting fees back
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are always happy to hear that Claims are settled without any problems. We hope your Pet is fit and well, if we can be of any assistance in future please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
0
Partajați
Client de încredere
Verificată de Feefo
4 years ago
Good service and paid all claims
The service is good and they have paid up on all my claims, however they are very expensive
Admin
Muddy Paws
4 years ago
Thank you for our 4* review. We are pleased to hear you are happy with our service and Claims have been settled. We do hope your Pet is fit and well but should you need us at all in future please do not hesitate to contact us, kind regards VetsMediCover
0
Partajați
AC
Allan Cameron
Verificată de Feefo
4 years ago
Ce a spus Allan Cameron despre Muddy Paws:
Very happy with the service and communications
Very happy with the service and communications.
Good price and value for money
Admin
Muddy Paws
4 years ago
Thank you for our 5* review. We are happy to hear we offer value for money and you are happy with our services. If we can be of any assistance in future please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
