Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

Muddy Paws Recenzii | Recenzii ale serviciului de clienți pentru {{merchantUrl}} | Feefo

Afișarea tuturor 474 recenziilor

Client de încredere

Verificată de Feefo

1 month ago

Straightforward

Straightforward enough renewal. Annoying it goes up every year but have to accept inflation plus risk increase as dog get older

Ben

Muddy Paws

1 month ago

Thank you for your feedback. We always try to keep our premiums as competitive as possible but if you ever have any queries, please do contact the team who will be happy to help.

Client de încredere

Verificată de Feefo

1 month ago

Conmen

I don’t rate them. £500 bill only got £214 back. I payed for the gold one, so I wouldn’t need to worry about it. Messed me about for weeks. Told me lies blamed the vet. Did everything to not pay...

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Ben

Muddy Paws

1 month ago

Hi There Thank you for your feedback which we take very seriously. Unfortunately, we are unable to cover any admin fees that are added to your invoice by your vets for submitting the claim on your behalf. We do have access to an online portal where you can submit any claims directly to us in the hope these fees can be avoided. Your excess is payable for each condition within each policy period. We can see that this has been deducted in line with the policy terms however the £150 is only charged once in each year. We hope this explains things further, but if you do have any other queries, please let us know. Many thanks MP Team

Client de încredere

Verificată de Feefo

1 month ago

Nice company to deal with

The staff are polite and helpful x ask questions about your pet and friendly x

Ben

Muddy Paws

1 month ago

Thank you for your kind words, we do always love to hear how your beloved pets are getting on.

Client de încredere

Verificată de Feefo

1 month ago

Coopers claim

Ease of the process and the help I received when I called

Ben

Muddy Paws

1 month ago

Thank you very much for your feedback.

Client de încredere

Verificată de Feefo

1 month ago

Pricey

Not claimed on this insurance at all, the price increase is to much , I haven’t used my insurance to comment on service , not sure why I was packed to rate so can only go on the cost each month

Ben

Muddy Paws

1 month ago

Hi There, Thank you for your feedback. There are a number of factors taken into account when a renewal premium is calculated including the age and breed of your pet, the area in which you live and previous claims history. With any Lifetime policy that renews with us, it is offering continuous cover from your initial inception date therefore it is covering your pet for a much longer period of time. We do always advise customers to have a look at the market to make sure the price and cover is still the right choice for them in the event you were not satisfised with your existing policy. If we can help further in anyway, please do let us know and as always thank you for choosing Muddy Paws. Kind regards MP Team

Michael Dwyer

Verificată de Feefo

GBR

2 months ago

Ce a spus Michael Dwyer despre Muddy Paws:

Gold star service

I received gold star service when my dog Riley needed surgery Last year. Very friendly no hassle service. Took the worry out of a. Stressful time. Thank you 😊

Ben

Muddy Paws

2 months ago

Thank you so much for your feedback. We are here to help if you need us again.

Client de încredere

Verificată de Feefo

2 months ago

Quick and smooth process.

Quick and efficient. I was informed of when they received the claim and how long it would take. The payment came through swiftly. They liaised fully with the vet so I didn’t have to do anything.

Ben

Muddy Paws

2 months ago

Thank you for your feedback.

Client de încredere

Verificată de Feefo

3 months ago

Great company

I insured my puppy with muddy paws as soon as I got him, he was 8 weeks old. Like all puppies we soon had some issues which could have been serious but happily turned out to be ok. We have made...

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Ben

Muddy Paws

3 months ago

Thank you so much for our review and your kind words.

Rhiannon Jones

Verificată de Feefo

GBR

4 months ago

Ce a spus Rhiannon Jones despre Muddy Paws:

Easy

It was quick and easy

Ben

Muddy Paws

3 months ago

Thank you for your feedback.

David Hales

Verificată de Feefo

GBR

4 months ago

Ce a spus David Hales despre Muddy Paws:

Love you're dog

Easy to apply on line, fast and covers all the things you'll need to protect you're best friend.

Ben

Muddy Paws

4 months ago

Thank you for your feedback.

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