Good web site clear products and easy to order. Item arrived earlier than expected in…
Good web site clear products and easy to order. Item arrived earlier than expected in perfect order. Excellent service, I would be happy to use Grass 247 again.
Grass 247
Grass247
11 years ago
Good afternoon, thanks for leaving us feedback!
It would be fantastic if you sent us any pictures that you have of your Highbury Artificial Grass so we could post them on our Twitter and Facebook pages.
We look forward to hearing from you!
Kind Regards
Emma - Grass247
Your Artificial Grass Specialist
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Client de încredere
11 years ago
Great on the phone making the order. Delivery guy was a beast carrying in 4m…
Great on the phone making the order. Delivery guy was a beast carrying in 4m x 22m of Astro turf on his own!!!
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Client de încredere
11 years ago
Excellent service, staff on phones very polite.
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Client de încredere
11 years ago
Excellent service - excellent product.
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Client de încredere
11 years ago
Great service from first point of contact.
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Client de încredere
11 years ago
specific delivery date requested , but product dropped off with neighbour a week early ,…
specific delivery date requested , but product dropped off with neighbour a week early , despite e-mails confirming delivery request saying it was not a problem
Grass 247
Grass247
11 years ago
Please accept our apologies for the issue you experience with your delivery. As per our previous communication this was caused by an administration error when processing the alternative item. We have amended our procedures in an attempt to prevent a similar incident happening again.
We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised.
We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help.
Regards,
Grass247.co.uk
Your Artificial Grass Specialist
Client de încredere
11 years ago
slight problem with delivery , sorted very quickly
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Client de încredere
11 years ago
Great service but the delivery driver was the rudest man we have ever had step…
Great service but the delivery driver was the rudest man we have ever had step foot on our property
Grass 247
Grass247
11 years ago
Please accept our apologies for the service you received from the driver making your delivery. As we use a third party carrier we are unable to take any direct action, however we have raised the issue with the courier who will be conducting an investigation.
We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised.
We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help.
Regards,
Grass247.co.uk
Your Artificial Grass Specialist
Client de încredere
11 years ago
Fantastic service. Very quick to deal with an potential issues. The service provided by telephone was brilliant, every detail was explained and what we were advised is what happened, thank you grass247.
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Client de încredere
11 years ago
Easy to order product which arrived on time with no problems
Easy to order product which arrived on time with no problems
Grass 247
Grass247
11 years ago
Hi and thank you for leaving us such a lovely rating!
We always aim for an easy ordering process and quick delivery of all of our products, so thank you for letting us know that we've achieved this for you.
We would be over the moon if you could send us pictures of your Stockholm Artificial Grass in your garden, so please get in contact with them.
We look forward to hearing from you!
Kind Regards
Emma - Grass247
Your Artificial Grass Specialist
0
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Client de încredere
11 years ago
Excellent service . Very fast delivery. Couldn't ask for anything more
Excellent service . Very fast delivery. Couldn't ask for anything more
Grass 247
Grass247
11 years ago
Good afternoon, thanks for leaving us a rating.
It would be an absolute delight if you could send us any pictures that you have of your new Pemba Outdoor Carpet, so please get in contact!
We look forward to hearing from you.
Kind Regards
Emma - Grass247
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Client de încredere
11 years ago
Only the driver was sent out for delivery and he needed assistance and asked us…
Only the driver was sent out for delivery and he needed assistance and asked us for help, even though we paid for the delivery. It was not professional. We'd rather had preferred to pay extra for...
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Grass 247
Grass247
11 years ago
We are sorry to see you are unhappy with the delivery service you received. We can see from your order that there was no delivery charge as the order value was greater than £100. We do state on our delivery information page that we use a courier for Standard delivery. The courier's service is for delivery to the nearest accessible curb side next to your property. The delivery is a one man service. It is at the drivers discretion if they will carry the item(s) any further than the curb side. Most drivers are happy to help you with the items, but we cannot guarantee this. Help may be required to unload larger items.
We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised.
We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help.
Regards,
Grass247.co.uk
Your Artificial Grass Specialist
Client de încredere
11 years ago
Promptly delivered by Grass247. Very good quality!
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Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
