No Complaints all good. The product arrived on time and as expected.
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Client de încredere
11 years ago
Ive used this company total 3 purchases
This is the 2nd time that I have had…
Ive used this company total 3 purchases
This is the 2nd time that I have had an incorrect delivery consequently suffering financial loss.
The most recent... recieved a call from my client who kindly...
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Grass 247
Grass247
11 years ago
Please accept our apologies for the issue you experienced. We can see that due to a labelling issue within our warehouse and incorrect item was accidentally dispatched to you. As soon as we were made aware of the issue we arranged for the incorrect piece to be collected and the correct piece delivered. We arranged this for the following day.
On the scheduled day for the new piece to be collected we chased the courier and were advised the item was out for delivery. We are unsure why the item was not delivered but can see the delivery was successfully completed the following day.
As we use a third party carrier for our deliveries we are unable to verify the information the give us so have to take them at their work. On this occasion is does appear the information we received from them was inaccurate for which we apologise.
We are sorry you experienced difficulties with the Aquabond Adhesive. This is not an issue we have had raised before so will relay the issue to the manufacturer.
We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised.
We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help.
Regards,
Grass247.co.uk
Your Artificial Grass Specialist
Client de încredere
11 years ago
I realise that any poor service received is not a true reflection of Grass 247
The situation has now been resolved with customer services.
I should have spoken to them sooner, as in fairness, they are always very helpful.
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Client de încredere
11 years ago
good service
0
Partajați
Client de încredere
11 years ago
first rate delivery
0
Partajați
Client de încredere
11 years ago
Prompt delivery
0
Partajați
Client de încredere
11 years ago
Excellent service and delivery
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Partajați
Client de încredere
11 years ago
Fast delivery of samples and very fast delivery of product chosen
Fast delivery of samples and very fast delivery of product chosen
Grass 247
Grass247
11 years ago
Hello and thank you for taking the time to leave us a rating!
We would love if you could send us pictures of your Aruba Artificial Grass, so please get in touch with them.
We look forward to hearing from you!
Kind Regards
Emma - Grass247
Your Artificial Grass Specialist
0
Partajați
Client de încredere
11 years ago
Superb service
0
Partajați
Client de încredere
11 years ago
Used the company before and they were great. This time my order was 60vm shorter…
Used the company before and they were great. This time my order was 60vm shorter than I ordered. Meaning the grass strip in my gym was much too short, which my fitter only realised after cutting in...
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Grass 247
Grass247
11 years ago
Please accept our apologies for the issue you experienced with the item arriving short. We are unsure how this may have happened It is our policy to collect and replace any item that may arrive damaged, faulty or not as ordered so long as it has not been cut or fitted. Enclosed within the packaging of the item in as A4 piece of paper which states:
'STOP Before fitting this item please make sure it is: The correct Size, Colour & Range. Free from damage or faults. We can replace any incorrect items. But we cannot replace anything which has been cut'
We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised.
We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help.
Regards,
Grass247.co.uk
Your Artificial Grass Specialist
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Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
