not very helpful when I rang for advice, no choice of delivery when ordering on…
not very helpful when I rang for advice, no choice of delivery when ordering on line, so I sent an email request which was ignored and we had to cut our holiday short to be here for delivery, only a...
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Grass 247
Grass247
11 years ago
We are sorry to see you are unhappy with the delivery service or the Wet Fix Adhesive. We have looked into the issue raised in your feedback.
We are unable to find an email from either the email address on your order or the email address linked to your Paypal account. As we do not appear to have received the email we would be unaware you required a later delivery time-scale to that advised on our site. We can see your order was dispatched for delivery on Wednesday 8th April, but after your conversation with one of our representatives that morning we rearranged the delivery for Friday 10th April. If this new date was unsuitable and meant you had to cut short your holiday we would of been happy to arrange the delivery for the following week.
We agree the Wet Fix Adhesive is not the easiest adhesive to use as the adhesive has to be mixed with the hardener, however it does give the strongest join. We do offer alternative products such as the Aqua Bond adhesive that are easier to use, however the join is not as strong when using this product.
We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised.
We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help.
Regards,
Grass247.co.uk
Your Artificial Grass Specialist
Client de încredere
11 years ago
very pleased with my knightsbridge grass and have recommended it to friends
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Client de încredere
11 years ago
Very quick delivery, great service.
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Client de încredere
11 years ago
I was going to get in touch today as the order I placed for th3 external…
I was going to get in touch today as the order I placed for th3 external grey carpet 7meters x 4 meters was delivered and cut short it has come at 6.8 meters ,this carpet will not stretch that much,...
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Grass 247
Grass247
11 years ago
We are sorry for the issue you experienced with the piece arriving under sized. We can see you spoke to one of our members of staff who called back and left a voicemail offering a resolution to this issue. As we have not received a response from this message we have assumed you have been able to work around the shortage.
We do not like to see any customer go away having had a poor experience and have emailed you to try and resolve the concern you have raised.
We hope to be able to resolve your concern,should you have any questions or wish to discuss your order further please do not hesitate to call us on 08000 599 247 and we will do all we can to help.
Regards,
Grass247.co.uk
Your Artificial Grass Specialist
product delivered next day as promised and good communications.only thing i would say is we…
product delivered next day as promised and good communications.only thing i would say is we rang to ask what side down the joining tape goes as no instructions and the guy who answered phone said...
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Client de încredere
11 years ago
didnt get samples initially,but on request okay. delivery very quick
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Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
