I don’t rate them. £500 bill only got £214 back. I payed for the gold one, so I wouldn’t need to worry about it. Messed me about for weeks. Told me lies blamed the vet. Did everything to not pay...
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Trusted Customer
Feefo Verified
12 days ago
Nice company to deal with
The staff are polite and helpful x ask questions about your pet and friendly x
Ben
Muddy Paws
2 days ago
Thank you for your kind words, we do always love to hear how your beloved pets are getting on.
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Trusted Customer
Feefo Verified
12 days ago
Coopers claim
Ease of the process and the help I received when I called
Ben
Muddy Paws
2 days ago
Thank you very much for your feedback.
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Trusted Customer
Feefo Verified
12 days ago
Pricey
Not claimed on this insurance at all, the price increase is to much , I haven’t used my insurance to comment on service , not sure why I was packed to rate so can only go on the cost each month
Ben
Muddy Paws
2 days ago
Hi There,
Thank you for your feedback.
There are a number of factors taken into account when a renewal premium is calculated including the age and breed of your pet, the area in which you live and previous claims history. With any Lifetime policy that renews with us, it is offering continuous cover from your initial inception date therefore it is covering your pet for a much longer period of time. We do always advise customers to have a look at the market to make sure the price and cover is still the right choice for them in the event you were not satisfised with your existing policy.
If we can help further in anyway, please do let us know and as always thank you for choosing Muddy Paws.
Kind regards
MP Team
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MD
Michael Dwyer
Feefo Verified
GBR
1 month ago
What Michael Dwyer said about Muddy Paws:
Gold star service
I received gold star service when my dog Riley needed surgery
Last year. Very friendly no hassle service. Took the worry out of a. Stressful time.
Thank you 😊
Ben
Muddy Paws
15 days ago
Thank you so much for your feedback. We are here to help if you need us again.
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Trusted Customer
Feefo Verified
1 month ago
Quick and smooth process.
Quick and efficient. I was informed of when they received the claim and how long it would take. The payment came through swiftly. They liaised fully with the vet so I didn’t have to do anything.
Ben
Muddy Paws
15 days ago
Thank you for your feedback.
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Trusted Customer
Feefo Verified
1 month ago
Great company
I insured my puppy with muddy paws as soon as I got him, he was 8 weeks old. Like all puppies we soon had some issues which could have been serious but happily turned out to be ok. We have made...
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Ben
Muddy Paws
1 month ago
Thank you so much for our review and your kind words.
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RJ
Rhiannon Jones
Feefo Verified
GBR
2 months ago
What Rhiannon Jones said about Muddy Paws:
Easy
It was quick and easy
Ben
Muddy Paws
1 month ago
Thank you for your feedback.
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DH
David Hales
Feefo Verified
GBR
2 months ago
What David Hales said about Muddy Paws:
Love you're dog
Easy to apply on line, fast and covers all the things you'll need to protect you're best friend.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
