Hi Jason.
Thank you for your feedback. We would like to ensure that you can walk away happy with your purchase.
If you would like, we can offer you an exchange for a more suitable product/pillow for you.
Please reach out to our friendly support team, support@pillows.com.au as we would love to assist you.
Warm regards,
Jessie.
JA
Jason Anstey
3 days ago
Great service from Jessie who walked me through aspects that really helped me.
Date of purchase: 15/09/2026
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BP
Bev Portors
Feefo Verified
AUS
4 days ago
What Bev Portors said about Therapeutic Pillow:
Perfect
Jessie Roberts
Therapeutic Pillow
3 days ago
Hi Bev!
Thank you for your feedback, we are pleased to hear that you were happy with your overall purchase and experience.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
3 days ago
Hi Bev!
We're so glad to hear that the heat pack is providing comfort to you and your friends!
Thank you for your support.
Warm regards,
Jessie.
Date of purchase: 29/09/2026
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CA
Cat
Feefo Verified
AUS
7 days ago
What Cat said about Therapeutic Pillow:
Easy enough to order. Obviously, product description was misleading.
Jessie Roberts
Therapeutic Pillow
3 days ago
Good morning, Cat.
Thank you for your review, we are sorry to hear that you have felt mislead by our descriptions. The pillow is considered firm for the average user.
We have passed on your feedback to our management and production team in regard to the firmness of the product.
Thank you for taking the time to provide your feedback.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
3 days ago
Hi there,
Thank you for your feedback.
We are sorry to hear that you have found your pillow uncomfortable and that it has come softer than described.
If you would like, we can look into replacing this order as there is a chance this is a product defect that was not picked up during our quality check.
Otherwise, we can offer you an exchange for a more suitable pillow for you.
If you would like to discuss this further, you are welcome to contact our friendly support team support@pillows.com.au
Kind thanks,
Jessie
Date of purchase: 25/09/2026
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Trusted Customer
Feefo Verified
8 days ago
I received the heat pack in a good box & didn't have to wait too long
Jessie Roberts
Therapeutic Pillow
3 days ago
Hi there.
Thank you for taking the time to provide us with your feedback.
We are glad the parcel arrived safely in a suitable time.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
3 days ago
Good afternoon.
Thank you for your feedback.
This product is designed for the average user, and we are sorry to hear that you have found the product uncomfortable.
We have passed on your feedback onto our management and production team in regard to a lighter product.
If you would like, we can offer you an exchange for a more suitable product for you. :)
If would like this to discuss this further, feel free to contact us at support@pillows.com.au.
Warm regards,
Jessie.
Hi Andrew.
Thank you for your feedback. We are pleased to hear that pillow arrived safely and on time.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
3 days ago
Hi Andrew.
Thank you for your review, we really appreciate you taking the time to do so.
We have passed on your feedback to our Management and production team in regard to an alternate cover aside from the cotton cover.
If you would like to discuss this further, feel free to contact us at support@pillows.com.au.
Warm regards,
Jessie.
Prompt order processing
Regular delivery updates
Fast delivery
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi Merilyn.
Thank you for your review! We are so glad to hear that you are happy with your overall experience.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi Merilyn.
Thank you for your kind words! We are so glad the pillow is providing comfort and support.
Thank you for your support of Therapeutic Pillows.
Warm regards,
Jessie.
I brought 2 pillows online it was quick and easy to go through, Payment was a breeze. I have always liked this site.
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi there Carol!
Thank you for taking the time to leave us a review! We are so pleased to hear that you were happy with your overall experience and purchase.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi Carol!
Wow! Thank you for your glowing review and support over the 20 years.
We are so glad they were able to provide you and so many of your customers with support over the years.
Warm regards,
Jessie.
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi Carol!
Thank you for your 5-star review. :)
Warm regards,
Jessie.
Date of purchase: 19/09/2026
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Trusted Customer
Feefo Verified
12 days ago
Purchase and delivery were simple and very prompt.
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi there.
Thank you for your review. We are glad the delivery was quick and prompt.
Warm regards,
Jessie.
Product reviews
Jessie Roberts
Therapeutic Pillow
10 days ago
Hi there,
Thank you for your feedback. We are sorry to hear that you have found the pillow uncomfortable. If you would like, we can offer you an exchange for a more suitable product for you.
If you would like to discuss this further, you are welcome to contact our friendly support team. Support@pillows.com.au
Warm regards,
Jessie.
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Therapeutic Pillow International, we pay attention to what our customers say about our products.
Our design department is continuously working on new produts to improve posture in that they provide optimal comfort and balanced head support, neck support and back support, and to generally improve circulation to all parts of the body.
With over 30 years of experience, we have a tradition of making products that make our customers happy.