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Novo Insurance Reviews

Rated
Exceptional

Protecting things that matter through service, innovation and flexibility

Service
4.8
/5

5

4

3

2

1

18

2

1

0

0

21

ratings over the past year

Displaying all 166 reviews
Trusted Customer
3 days ago
Date of purchase: 22/06/2025
LR
Lindsay Rouse
Wimborne
3 months ago
Date of purchase: 01/04/2025
What Lindsay Rouse said about Novo Insurance:
Super Novo! Kind professional and efficient
My car was written off whilst parked on my drive by an out of control car. Novo dealt with my claim, and from day one Oliver and Ruby were sympathetic and professional., always there when needed.,...

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James Andrews
Novo Insurance
15 days ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
Trusted Customer
3 months ago
Date of purchase: 28/03/2025
Excellent Service
Excellent service and consideration to us as the non fault driver
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James Andrews
Novo Insurance
15 days ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
DF
David Flooks
Litherland
3 months ago
Date of purchase: 19/03/2025
What David Flooks said about Novo Insurance:
A professional friendly service.
Following a recent RTA Novo supplied with a car whilst awaiting the out come. A day later Ruby-Grace Mason rang to check the car was all in order. A small issue arose and on phoning Ruby again...

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Trusted Customer
4 months ago
Date of purchase: 18/02/2025
Very helpful and attentive Staff
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James Andrews
Novo Insurance
15 days ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
Trusted Customer
4 months ago
Date of purchase: 18/02/2025
Very helpful details from Dominic which made me decide to go with Novo. He was very clear on my options
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James Andrews
Novo Insurance
15 days ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
RG
Robin Gleave
Leyland
4 months ago
Date of purchase: 18/02/2025
What Robin Gleave said about Novo Insurance:
Great personal service
Always helpful and pro active when renewal time comes around with a personal service from the team.
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James Andrews
Novo Insurance
15 days ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
Trusted Customer
4 months ago
Date of purchase: 18/02/2025
75
Good service and good prices
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James Andrews
Novo Insurance
15 days ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
JB
Joe Baguley
Marlow
4 months ago
Date of purchase: 18/02/2025
What Joe Baguley said about Novo Insurance:
The personal service you hope for.
Personal, attentive and excellent. Great individual service worth paying for. Have insured now for many years with Novo, and they are great at dealing with a complex situation and their service...

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James Andrews
Novo Insurance
15 days ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
Trusted Customer
4 months ago
Date of purchase: 18/02/2025
Great personalised service
In the unfortunate event you have an incident, Novo are there to support you through every step of the way. Excellent service
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James Andrews
Novo Insurance
15 days ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
About Novo Insurance
We are the very first provider of services to the ever growing EV community. From inception, we understand the needs and more importantly the wants of owners whilst realising the potential cost impact to insurers and very quickly established a reputation as being “the EV guys” with in the insurance industry. Our policy coverage is also second to none. We offer a level of cover that you will not find anywhere else, this includes things such as agreed value cover, guaranteed EV replacement whilst yours is off the road, flexible EU cover and that’s just to name a few! Using our experience, industry knowledge and expertise, we deliver a client-focused, ‘cradle to grave’ bespoke claims services to private individuals, insurance companies & agents, brokers and to the incident management market place. Our unique ‘Concierge’ approach allows us, on behalf of our clients and partners, to control (where required) all elements of the claim process, from FNOL to settlement and all points in between. We manage communications and interactions with all relevant (and often numerous) parties, giving our clients confidence that costs are controlled in a secure environment.
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12 Princes Parade, Princes Dock, Liverpool, Merseyside, L3 1DL, United Kingdom
Why trust Feefo reviews?

About Novo Insurance
We are the very first provider of services to the ever growing EV community. From inception, we understand the needs and more importantly the wants of owners whilst realising the potential cost impact to insurers and very quickly established a reputation as being “the EV guys” with in the insurance industry. Our policy coverage is also second to none. We offer a level of cover that you will not find anywhere else, this includes things such as agreed value cover, guaranteed EV replacement whilst yours is off the road, flexible EU cover and that’s just to name a few! Using our experience, industry knowledge and expertise, we deliver a client-focused, ‘cradle to grave’ bespoke claims services to private individuals, insurance companies & agents, brokers and to the incident management market place. Our unique ‘Concierge’ approach allows us, on behalf of our clients and partners, to control (where required) all elements of the claim process, from FNOL to settlement and all points in between. We manage communications and interactions with all relevant (and often numerous) parties, giving our clients confidence that costs are controlled in a secure environment.