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Novo Insurance Reviews

Rated
Exceptional

Protecting things that matter through service, innovation and flexibility

Service
4.8
/5

5

4

3

2

1

16

2

1

0

0

19

ratings over the past year

Displaying all 166 reviews
Trusted Customer
8 months ago
Date of purchase: 25/09/2024
Great personal service and ideal for EV owners
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James Andrews
Novo Insurance
2 months ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
MA
Mark
Thames Valley
10 months ago
Date of purchase: 28/10/2024
What Mark said about Novo Insurance:
Thanks to Novo
I am extremely busy with various commitments, but thanks to Novo, I haven't been disrupted at all, and I have been super impressed with the highly thoughtful and tailored service that I have received...

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James Andrews
Novo Insurance
2 months ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
Trusted Customer
11 months ago
Date of purchase: 07/09/2024
Very Reponsove When Engaged
Very responsive when engaged, However have unfortunately on multiple occasions failed to respond to me on dates promised.
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James Andrews
Novo Insurance
2 months ago
Hello, Thank you for taking the time to leave a review, we will take your feedback on board. Thanks, James
PT
Peter Taylor
Cheltenham
11 months ago
Date of purchase: 21/07/2024
What Peter Taylor said about Novo Insurance:
It was fine.
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James Andrews
Novo Insurance
2 months ago
Hello, Thank you for taking the time to leave us a review. Thanks, James
JE
Jacqueline Easton
Chichester
11 months ago
Date of purchase: 06/09/2024
What Jacqueline Easton said about Novo Insurance:
Very good experience
Knowledgable and helpful
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James Andrews
Novo Insurance
11 months ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
TP
Talwinder Patara
Birmingham
11 months ago
Date of purchase: 01/09/2024
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James Andrews
Novo Insurance
11 months ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
Trusted Customer
11 months ago
Date of purchase: 09/09/2024
Outstanding Customer Service
From the initial call through to the return of my vehicle, the NOVO team have been first class. In particular my claim handler Ruby, went out (in my opinion) above and beyond excellent customer...

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James Andrews
Novo Insurance
11 months ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. I will make Ruby and her team aware of your positive feedback. Thanks, James
NS
Nicholas Smith
Rutland
11 months ago
Date of purchase: 07/09/2024
What Nicholas Smith said about Novo Insurance:
Very helpful
Efficient and very helpful team, thank you.
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James Andrews
Novo Insurance
11 months ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
DF
Daniel Fox
11 months ago
Date of purchase: 09/09/2024
What Daniel Fox said about Novo Insurance:
Brilliant team
Very pleased with everything. I had a nice replacement car provided by Novo. Friendly and helpful staff. Especially to Paulo. He’s done an amazing job for organising everything for me, from the...

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James Andrews
Novo Insurance
11 months ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. I will make Paulo and his team aware of your positive feedback. Thanks, James
GT
Graham Trott
Alton Hampshire
1 year ago
Date of purchase: 01/08/2024
What Graham Trott said about Novo Insurance:
Yes I would recommend someone
Very friendly Very clear giving advice on my insurance.
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James Andrews
Novo Insurance
11 months ago
Hello, Thank you for taking the time to leave us a 5 star review, we really do appreciate it. Thanks, James
About Novo Insurance
We are the very first provider of services to the ever growing EV community. From inception, we understand the needs and more importantly the wants of owners whilst realising the potential cost impact to insurers and very quickly established a reputation as being “the EV guys” with in the insurance industry. Our policy coverage is also second to none. We offer a level of cover that you will not find anywhere else, this includes things such as agreed value cover, guaranteed EV replacement whilst yours is off the road, flexible EU cover and that’s just to name a few! Using our experience, industry knowledge and expertise, we deliver a client-focused, ‘cradle to grave’ bespoke claims services to private individuals, insurance companies & agents, brokers and to the incident management market place. Our unique ‘Concierge’ approach allows us, on behalf of our clients and partners, to control (where required) all elements of the claim process, from FNOL to settlement and all points in between. We manage communications and interactions with all relevant (and often numerous) parties, giving our clients confidence that costs are controlled in a secure environment.
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12 Princes Parade, Princes Dock, Liverpool, Merseyside, L3 1DL, United Kingdom
Why trust Feefo reviews?

About Novo Insurance
We are the very first provider of services to the ever growing EV community. From inception, we understand the needs and more importantly the wants of owners whilst realising the potential cost impact to insurers and very quickly established a reputation as being “the EV guys” with in the insurance industry. Our policy coverage is also second to none. We offer a level of cover that you will not find anywhere else, this includes things such as agreed value cover, guaranteed EV replacement whilst yours is off the road, flexible EU cover and that’s just to name a few! Using our experience, industry knowledge and expertise, we deliver a client-focused, ‘cradle to grave’ bespoke claims services to private individuals, insurance companies & agents, brokers and to the incident management market place. Our unique ‘Concierge’ approach allows us, on behalf of our clients and partners, to control (where required) all elements of the claim process, from FNOL to settlement and all points in between. We manage communications and interactions with all relevant (and often numerous) parties, giving our clients confidence that costs are controlled in a secure environment.