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Natural Instinct Reviews

https://www.naturalinstinct.com
Rated
Exceptional

We offer the no stress, no-mess way to feed raw! Feeding as nature intended, free from artificial additives.

Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

275

21

10

4

6

316

ratings over the past year

Displaying all 1,824 reviews
TW
Theresa Wain
Nottingham
5 hours ago
Date of purchase: 01/09/2025
What Theresa Wain said about Natural Instinct:
Excellent good and great delivery
I like the next day delivery service and they give you details of delivery times. If you have any queries the customer service team are great . Well worth trying this company .
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Trusted Customer
1 day ago
Date of purchase: 31/08/2025
Highly recommended
Highly recommended. I have a high regard for this Company. I'm told when my delivery will be made after I've ordered and even the times. The food I get for my dog goes down a treat. I do prefer the...

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HW
Hannah Woodvine
2 days ago
Date of purchase: 01/09/2025
What Hannah Woodvine said about Natural Instinct:
Always send quickly and respond to any queries. Never had a problem
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Trusted Customer
2 days ago
Date of purchase: 31/08/2025
Overall the food very good as is the service
They have always delivered on time and there hasn’t been any problems and the delivery men are friendly and follow any instructions I have given
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Trusted Customer
2 days ago
Date of purchase: 31/08/2025
Food was half defrosted when it arrived. Some of the plastic food boxes were damaged but unfortunately I didn't discover it until defosting the food; the worktop was covered in blood which was very...

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Trusted Customer
2 days ago
Date of purchase: 31/08/2025
Poor customer service
Awful service and telephone manner, customer loyalty not appreciated. Three attempts of a replacement and no reply to emails after telephone conversations.
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Jamie
Natural Instinct
1 day ago
Hi there, Thank you for taking the time to leave us a review, we truly appreciate your feedback. I’m really sorry to hear that your recent experience with Natural Instinct didn’t meet your expectations. I understand you’ve already been in touch with one of my colleagues, but I would welcome the opportunity to speak with you personally to better understand what happened and see how we might be able to make things right. At Natural Instinct, we take great pride in delivering excellent customer service, and we’d love the chance to demonstrate that to you. Please don’t hesitate to get in touch with us via phone or email at your convenience, I’d be more than happy to have a chat.
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Trusted Customer
2 days ago
Date of purchase: 15/08/2025
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PS
Petra Szabo
3 days ago
Date of purchase: 29/08/2025
What Petra Szabo said about Natural Instinct:
Excellent quality
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Trusted Customer
3 days ago
Date of purchase: 30/08/2025
Great products
I have been using natural instinct for years. They offer really good raw food at a reasonable price. Delivery services are very good.
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AM
adrian murray
edinburgh
3 days ago
Date of purchase: 30/08/2025
What adrian murray said about Natural Instinct:
Bought 10 tubs of dog food and four bags of chicken cubes. Been using Natural Instinct for a number of years sand have never had an issue with delivery until now!. The box turned up and upon...

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About Natural Instinct
We are a passionate team, dedicated to providing our customers and their furry friends with complete and balanced raw pet food and treats of the highest quality. As raw meat and vegetables retain the most natural nutritional goodness, a raw diet is perfect for providing all the essential proteins, fats and nutrients they need to function at their best.
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01276 608500
Units 10 12, Trade City Frimley, Lyon Way, Frimley, Surrey, GU16 7AL, United Kingdom
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About Natural Instinct
We are a passionate team, dedicated to providing our customers and their furry friends with complete and balanced raw pet food and treats of the highest quality. As raw meat and vegetables retain the most natural nutritional goodness, a raw diet is perfect for providing all the essential proteins, fats and nutrients they need to function at their best.