Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Timbuktu Travel Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 1,160 comentários

Cliente fiável

Verificado pela Feefo

7 years ago

Joanna was wonderful to work with on planning our 1st trip to Africa. She has a wealth of knowledge and never tired of our questions inquires. Our trip to N. Tanzania went perfectly.

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Kathy,

Thank you so much for taking the time to leave such a wonderful a review.

Joanna and the team are thrilled to hear that you had such an amazing time on your first trip to Africa - we hope it will be the first of many!

Phoebe and Timbuktu Team

Avaliações de produtos

Data de compra: 10/12/2018

Cliente fiável

Verificado pela Feefo

7 years ago

An easy, customizable travel experience

Timbuktu allowed for an easy to use, customizable experience. I was able to plan out my own itinerary easily online, and then work with an agent to refine it. I find that typical travel agents don't...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Nicole,

Thank you very much for taking the time to leave such a wonderful review. Joanna and the team are thrilled that you enjoyed using our site to design your honeymoon trip to Kenya. We hope you had a wonderful and relaxing safari in Laikipia and the Masai Mara and that this was the perfect way to celebrate your marriage.

All the best,

Phoebe and the Timbuktu Team

Avaliações de produtos

Data de compra: 06/10/2018

Cliente fiável

Verificado pela Feefo

7 years ago

Trip of of LIfetime Becomes Reality!

Can't imagine how they could have done any more, or any better, for us. Everything about the trip was perfect. Joanne was incredible to work with. She stayed in touch with us from the first day we...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi there,

Thank you very much for taking the time to leave such a wonderful review! Joanna and the team are thrilled to hear that you had such a good time and that you were pleased with how everything went! I am extremely happy to hear that Tanzania lived up to your expectations - it truly is a beautiful country!

All the best,

Phoebe and the Timbuktu Team

Data de compra: 01/10/2018

Cassie

Verificado pela Feefo

Phoenix

7 years ago

O que Cassie disse sobre Timbuktu Travel:

Fantastic for Booking a Honeymoon!

While we haven't actually been on the trip yet, booking with Timbuktu was incredible! As an avid traveler, I like to have complete control over the details of my trips, but in the midst of planning a...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Cassie,

Thank you so much for such a wonderful review. Joanna and the team are delighted that we could help make your honeymoon planning stress free in a time when you have so many important things to focus on! We hope you have a beautiful wedding day and that your honeymoon is everything you wished for and more!

All the best,

Phoebe and the Timbuktu Team

Data de compra: 18/09/2018

Jessica Kitson

Verificado pela Feefo

7 years ago

O que Jessica Kitson disse sobre Timbuktu Travel:

Amazing!

Joanna from Timbuktu was amazing! She gave us the honeymoon of our dreams in South Africa. She thought of every detail and we didn't have to worry about anything, giving us all our vacation time to...

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Arwen

Timbuktu Travel

7 years ago

Hi Jessica,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Joanna's service. We're also so pleased that you had such fabulous honeymoon in Africa and were able to just relax.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Avaliações de produtos

Data de compra: 16/09/2018

Phil Smith

Verificado pela Feefo

7 years ago

O que Phil Smith disse sobre Timbuktu Travel:

First class service

First class service and customer focus. Excellent options and local support, Highly recommended.

Arwen

Timbuktu Travel

7 years ago

Hi Phil

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Joanna's service. We're also so pleased that you had such a great trip to Africa.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Avaliações de produtos

Data de compra: 09/09/2018

Emma Soto

Verificado pela Feefo

8 years ago

O que Emma Soto disse sobre Timbuktu Travel:

Jonty, our head of sales agent has been wonderful: efficient, prompt and knowlegeable.

Arwen

Timbuktu Travel

8 years ago

Hi Emma,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Data de compra: 17/09/2018

Sofia Filipe

Verificado pela Feefo

Lisbon, Portugal

8 years ago

O que Sofia Filipe disse sobre Timbuktu Travel:

I am going to Africa because of Timbuktu

Fantastic work; professional, efficient and fast. Jonty is an empathic communicator- very good quality. Jonty is calm, confident and very helpful. In comparison to other companies, Timbuktu is a lot...

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Arwen

Timbuktu Travel

8 years ago

Hi Sofia,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Data de compra: 13/09/2018

Cliente fiável

Verificado pela Feefo

8 years ago

Jonty was super helpful!

Arwen

Timbuktu Travel

8 years ago

Hi there,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Data de compra: 14/09/2018

Emma Hardie

Verificado pela Feefo

England, UK

8 years ago

O que Emma Hardie disse sobre Timbuktu Travel:

Wonderful service, ideas and follow up

We used Timbuktu and more specifically Jonty and his team to fill in the (substantial) gaps in our Namibian adventure. Everything went according to plan and we were so grateful for Jontys...

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Arwen

Timbuktu Travel

8 years ago

Hi Emma,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service. We're really pleased to hear that we were able to help in that tricky situation and hope you went on to still have a fantastic trip.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Avaliações de produtos

Data de compra: 18/04/2018

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Feefo Trusted Service Awards

Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.

O que são os Trusted Service Awards

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Timbuktu Travel Comentários

Rivertrees Country InnMais avaliações deste produtoVer Web site do ProdutoWonderful property. Only one night stay but was lovely.

Maramboi Tented CampMais avaliações deste produtoVer Web site do ProdutoBeautiful property. Everyone was welcoming and helpful. Loved being surrounded by wondering animals.

Serengeti Kati Kati Tented CampMais avaliações deste produtoVer Web site do ProdutoVery comfortable for a tented camp. Didn't want to sleep and miss hearing the lions an other animals on their nightly rounds. Everyone was wonderful.

Tloma LodgeMais avaliações deste produtoVer Web site do ProdutoBeautiful grounds with gardens and a coffee plantation. Here again everyone was kind and welcoming. Very nice accommodations.

Pongwe Beach HotelMais avaliações deste produtoVer Web site do ProdutoAmazing waters & beach. Very relaxing. Staff was terrific and accommodating. Comfortable accommodations. Could live the barefoot life style.

Eka HotelMais avaliações deste produtoVer Web site do Produto

Borana LodgeMais avaliações deste produtoVer Web site do Produto

&Beyond Kichwa Tembo Tented CampMais avaliações deste produtoVer Web site do Produto

The Lazizi Premiere NairobiMais avaliações deste produtoVer Web site do Produto

Walden HouseMais avaliações deste produtoVer Web site do ProdutoWe were very pleased with the Walden House. The staff were very friendly and helpful and the room was clean and comfortable.

La Cotte Forest CottagesMais avaliações deste produtoVer Web site do ProdutoThe cottage was lovely! Cassandra was very helpful and we were able to contact her easily. There were quite a few millipedes on the walls and ceilings, which would be our only complaint.

nThambo Tree CampMais avaliações deste produtoVer Web site do ProdutoWe LOVED nThambo. A completely unique experience! All of the staff were amazing. Our tracker Issac and our guide Jan were both phenomenal and we couldn't have asked for better. If you want to get up...Saiba mais

Rivertrees Country InnMais avaliações deste produtoVer Web site do Produto

Ngorongoro Farm HouseMais avaliações deste produtoVer Web site do Produto

Four Seasons Safari LodgeMais avaliações deste produtoVer Web site do Produto

Kisiwa HouseMais avaliações deste produtoVer Web site do Produto

Zuri Zanzibar Hotel & ResortMais avaliações deste produtoVer Web site do Produto

Your booking experience with TimbuktuMais avaliações deste produtoVer Web site do Produto

Teufelskrallen Tented LodgeMais avaliações deste produtoVer Web site do ProdutoWonderful tented lodge, a bit breezy going to the loo at night! It was 2degrees when we got up in the morning.

Fish River LodgeMais avaliações deste produtoVer Web site do ProdutoWonderful location, the food was not good.

Sossusvlei LodgeMais avaliações deste produtoVer Web site do ProdutoLarge but very comfortable lodge. Perfect for dune visiting. The Junior suite was really lovely.

Hansa HotelMais avaliações deste produtoVer Web site do ProdutoQuirky hotel, but service at breakfast was terrible.

Mowani Mountain CampMais avaliações deste produtoVer Web site do ProdutoDisastrous service, but beautiful location. The food was sometimes inedible. As for the management, get off your phone and pay some attention to your guests!

Okonjima Bush CampMais avaliações deste produtoVer Web site do ProdutoBiggest treat of all, thanks to Jonty and Martin and team in Namibia. Thank you so much for rescuing our day.....wonderful suite, amazing guide, perfect hostess.

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?