Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Timbuktu Travel Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 1,171 comentários

Verificado pela Feefo

London

7 years ago

O que RG disse sobre Timbuktu Travel:

Unbelievably patient and helpful

Jonty at Timbuktu was absolutely brilliant in helping to arrange our upcoming trip to South Africa. the trip needed to coordinate with a group event taking place near Cape Town, and Jonty really...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Robert,

Thank you very much for such a wonderful review. Jonty and the Timbuktu Team are delighted that you have enjoyed the process of arranging your trip so far and we all hope that you have the most amazing time in South Africa.

All the best,

Phoebe and the Timbuktu Team.

Data de compra: 23/01/2019

Kristi Myers

Verificado pela Feefo

7 years ago

O que Kristi Myers disse sobre Timbuktu Travel:

Great personalized trip planning & follow-up!

Jonty helped plan our African trip and was so helpful! He gave suggestions that made sense and worked hard to get our trip to be a perfect trip for us! His folllow up was personalized and thoughtful!...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Kristi,

Thank you very much for such a wonderful review! Jonty and the Timbuktu Team are delighted that you had such a good time in Tanzania and got some true wilderness experiences at Kati Kati camp. We look forward to welcoming you back to Africa in the near future!

All the best,

Phoebe and the Timbuktu Team!

Avaliações de produtos

Data de compra: 14/01/2019

Alexander Taylor

Verificado pela Feefo

7 years ago

O que Alexander Taylor disse sobre Timbuktu Travel:

Timbuktu delivered everything that I wanted

Excellent knowledge of the market, tailored to my family’s particular requirements! All of the accommodation was exceptional, different and value for money. I couldn’t recommend Timbuktu enough ...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Alexander,

Thank you very much for your wonderful review. Johnny and the Timbuktu Team are delighted that you had such a good time in South Africa and we look forward to helping you with any future trips to Africa which you may have in mind.

All the best,
Phoebe and the Timbuktu Team.

Avaliações de produtos

Data de compra: 10/01/2019

Cliente fiável

Verificado pela Feefo

7 years ago

We were planning a honeymoon to Kenya and were at a loss until Timbuktu. The platform was incredibly user friendly, and Kristin was a pleasure to work with. She kept up to date with our itinerary and...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi there!

Thank you very much for such a wonderful review. Kristin and the Timbuktu Travel team are delighted that you've enjoyed planning your honeymoon with us and we all hope that you both have an amazing time in Kenya.

All the best,

Phoebe and the Timbuktu Team

Data de compra: 14/01/2019

Samantha Moylan-Heydt

Verificado pela Feefo

Surrey, UK

7 years ago

O que Samantha Moylan-Heydt disse sobre Timbuktu Travel:

Professional, friendly, knowledgeable and a pleasure to deal with

Kat was just so generous with her time and advice. Even when it looked like I wasn't going to book as it was out of my price range she continued to give me advice so that I could book myself. However...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Samantha,

Thank you very much for such a wonderful review - Kat and the Timbuktu Team are delighted that you have managed to design such a fantastic trip that you are so excited for! We hope that you have an amazing time at Laikipia!

All the best,

Phoebe and the Timbuktu Team

Data de compra: 08/01/2019

Joe Zeoli

Verificado pela Feefo

Philadelphia

7 years ago

O que Joe Zeoli disse sobre Timbuktu Travel:

I'm so happy I found Timbuktu to help me plan a very quick trip to Kenya and then on to Victoria Falls. Everything Jonty suggested was absolutely perfect and he was very informative and helpful every...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Joe,

Thank you very much for such a lovely review. Jonty and the Timbuktu Team are delighted that you enjoyed your time in Kenya and Vic Falls and we certainly hope to be of assistance on your next trip to Africa!

All the best,

Phoebe and the Timbuktu Team!

Avaliações de produtos

Data de compra: 27/04/2018

Nicole Rhicard

Verificado pela Feefo

7 years ago

O que Nicole Rhicard disse sobre Timbuktu Travel:

Kristin was awesome to work with!

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Nicole,

Thank you very much for such a lovely review - Kristin and the Timbuktu Team are delighted that you have enjoyed designing your trip so far. We hope you have the most wonderful time in Tanzania and can't wait to hear about your trip when you return.

All the best,

Phoebe and the Timbuktu Team

Data de compra: 04/01/2019

Catherine DeLorey

Verificado pela Feefo

7 years ago

O que Catherine DeLorey disse sobre Timbuktu Travel:

Joanna Rigby-Jones is great at communicating quickly back and forth and working on getting things just right. She is patient about answering all questions. She's a delight and worked hard to make...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Catherine,

Thank you very much for such a lovely review - Joanna and the Timbuktu Team are delighted that you have enjoyed working with us so far. We all hope that you have the most wonderful time on your trip to South Africa.

All the best,

Phoebe and the Timbuktu Team!

Data de compra: 02/01/2019

Kathleen Kurchyn

Verificado pela Feefo

7 years ago

O que Kathleen Kurchyn disse sobre Timbuktu Travel:

Excellent service!

From my very first communication with Timbuktu 3 months ago, I have been so impressed with Joanna’s responsiveness, knowledge, information, suggestions and understanding of what we were looking for...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Kathleen,

Thank you very much for such a wonderful review! Joanna and the Timbuktu Team are delighted that you've enjoyed planning your trip with us so far and we all hope that you have a wonderful time on your trip where you will undoubtedly see the most beautiful parts of this continent!

Hoping you have a wonderful Christmas and New Year!

All the best,

Phoebe and the Timbuktu Team

Data de compra: 07/12/2018

Cliente fiável

Verificado pela Feefo

7 years ago

Kat helped me craft the most amazing birthday trip EVER!

I promised my son that I would take him any where in the world that he wanted to go for his 16th birthday. I was a bit overwhelmed when he said Kenya!! I did a bunch of online research and ended up...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Jennifer,

Thank you very much for such a wonderful review! Kat and the Timbuktu Team are thrilled to see that you had such a good time in Kenya and that the trip met and exceeded all of your expectations.

All the best,

Phoebe

Avaliações de produtos

Data de compra: 04/07/2018

Não recebeu um convite para avaliar?

Feefo Trusted Service Awards

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O que são os Trusted Service Awards

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Timbuktu Travel Comentários

Farm House Valley LodgeMais avaliações deste produtoVer Web site do ProdutoVery nice accommodations and excellent home grown food!

Serengeti Kati Kati Tented CampMais avaliações deste produtoVer Web site do ProdutoOne of the best parts of the Serengeti! Loved the tents and sleeping while listening to hyena’s and lions. Nice hot showers!

DoubleTree Resort NungwiMais avaliações deste produtoVer Web site do ProdutoA beautiful hotel and resort! It was a questionable neighborhood, but fine as long as you stayed inside the hotel compound.

Tembo House HotelMais avaliações deste produtoVer Web site do ProdutoOlder, small hotel rooms. It was nice as in the ocean, but maybe not my style.

Victoria Falls Safari LodgeMais avaliações deste produtoVer Web site do ProdutoBeautiful lodge, great food and friendly hotel staff! Loved it!

La Cotte FarmMais avaliações deste produtoVer Web site do ProdutoGreat interior design, comfy beds, good value for money

Auberge ProvenceMais avaliações deste produtoVer Web site do ProdutoGreat location, superb service. Def go for the ocean view rooms

Sanbona Gondwana LodgeMais avaliações deste produtoVer Web site do ProdutoGreat accommodation and lovely staff. Fascinating insight into conservation! Accommodation was modern and smart, could perhaps benefit from some more antique furniture to add more character but...Saiba mais

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Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?