Tenon Tours creates personalized trips that connect you to the best of Europe.
Serviço
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classificações no último ano
A apresentar todos os 749 comentários
WI
William
Verificado pela Feefo
Fairfax, VA
4 years ago
O que William disse sobre Tenon Tours:
What a Great Trip!
We approached them with a sketchy plan of places to visit, Janet fleshed it out into a wonderful experience. We needed automotive transportation but didn't want to drive on the left, and they...
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Elizabeth
Tenon Tours
4 years ago
Thank you for your feedback, William! We are pleased to hear that you enjoyed your trip to England. I will be sure to share your comments with Janet - she'll be very happy to hear this! We truly appreciate you choosing to book your trip with us and hope that we'll have the opportunity to work with you again in the future.
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DE
Deborah
Verificado pela Feefo
Melbourne Beach, FL
4 years ago
O que Deborah disse sobre Tenon Tours:
Recommend using Tenon Tours. Would definitely use again.
Professional, organized, well versed on the country we traveled to. Took the time to work with us on details, they walked us through each step of the trip. It was a pleasure working with them.
Elizabeth
Tenon Tours
4 years ago
Hi Deborah, thank you for your recommendation of Tenon Tours! We are so happy to hear that you had a great experience with our team on your trip to Ireland. If interested, we have an easy-to-use referral program that allows you to recommend friends and family to us - and both parties receive exclusive travel rewards when they book! https://info.tenontours.com/referral-program
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CA
Carol
Verificado pela Feefo
Palm City, FL
4 years ago
O que Carol disse sobre Tenon Tours:
Wonderful experience!
We had a wonderful experience with Tenon Tours, Stephanie and Natasha did a marvelous job coordinating everything. The accommodations were all excellent, and the activities/events were exactly what...
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Elizabeth
Tenon Tours
4 years ago
Thank you for taking the time to leave a review, Carol! I am happy to hear that you had a wonderful experience with Stephanie and Natasha on your trip to Ireland. We enjoyed seeing your photos of the Hawk Walk experience at Dromoland Castle as well!
We appreciate you choosing to travel with us and hope we'll get to work with you again in the future.
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KA
Katie
Verificado pela Feefo
Orlando, FL
4 years ago
O que Katie disse sobre Tenon Tours:
They had already thought of everything before we needed it!
The entire process with the Tenon Tours team was seamless. From the moment we started discussions with Stephanie to plan the perfect itinerary, to the follow up when we returned home, we knew their...
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Elizabeth
Tenon Tours
4 years ago
Hi Katie, this is wonderful to hear! Thank you for providing your feedback with us on your recent trip to Germany. Our team enjoyed seeing your photos throughout your travels. We appreciate you choosing to travel with us and hope that we'll work together again in the future!
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CO
Connie
Verificado pela Feefo
4 years ago
O que Connie disse sobre Tenon Tours:
Find another company, don’t use Tenon!
They were not helpful. Hotels booked were subpar. Booked a boat tour of Loch Ness for us at 10am but it was more than 2 hours away from our previous night hotel that did not serve breakfast till...
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Elizabeth
Tenon Tours
4 years ago
Hi Connie,
First I'd like to thank you for sharing your feedback with us. Whether positive or negative, we use all reviews to identify areas for improvement. Please know that a member of our team will be reaching out to you privately, however, I wanted to hopefully remedy some of the concerns mentioned here.
Due to the number of hotels we work with, it can be problematic to have the up-to-date operating hours of each meal period readily available when putting together each itinerary. However, I understand your frustration with the timing of your Loch Ness tour and am sorry that you were not able to enjoy that experience.
I understand that you experienced mobile phone issues while in the UK that affected your ability to call our 24/7 Traveler Hotline. Regrettably, we were unable to assist in this case. Our hotline is always the best way to get in contact with us for emergencies as we always have a staff member on duty to respond quickly and efficiently.
I am not sure why you did not receive an automatic car, however, I know that many rental car companies across Europe are experiencing low inventory and high demand.
Thank you again for providing your feedback.
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Cliente fiável
Verificado pela Feefo
4 years ago
Tenon Tours provides an excellent travel experience.
Tenon Tours was very responsive to our groups travel requirements. We first booked in December 2019 and Tenon worked with us through the covid crisis, and rebooked our trip two more times. Tenon...
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Elizabeth
Tenon Tours
4 years ago
Thank you for sharing your feedback! I'm happy to hear that you were finally able to take your trip to Ireland & Scotland and that you had such an excellent experience with us! I'll be sharing your comments with Janet and Natasha and they will be pleased to hear this. :) We hope we'll have the opportunity to plan a third trip for you in the future!
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Cliente fiável
Verificado pela Feefo
4 years ago
It was a fun and rewarding trip. Driving on the left side was different.
They provided a variety of opportunities for us to experience.
Elizabeth
Tenon Tours
4 years ago
Thank you for taking the time to leave a review! I'm glad that your Ireland trip was fun and rewarding. Self-drive tours can be intimidating at first, but once you get the hang of it, it's truly a great way to experience the Emerald Isle. I hope you'll choose to travel with us again in the future!
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CY
Cynthia
Verificado pela Feefo
Nacogdoches, TX
4 years ago
O que Cynthia disse sobre Tenon Tours:
We had a wonderful trip.
Tenon Tours By Your Side Service was the first trip of this kind we've taken. We like the concept – have all the accommodations, car rental and a few tours booked. Rescheduled after the Pandemic,...
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Elizabeth
Tenon Tours
4 years ago
This is wonderful to hear! I'm so glad that you enjoyed your Ireland trip with Tenon Tours, especially our By-Your-Side Service. I know that Gracie will be pleased to know that you found her so helpful and responsive, so I will be sure to pass this along. :)
I'm sorry that the app was not as user-friendly as you would have liked. If you are able to share additional information with us at travel@tenontours.com, we can have our team look further into it to make it even better for our future travelers!
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JU
Juliana
Verificado pela Feefo
Albuquerque
4 years ago
O que Juliana disse sobre Tenon Tours:
Very helpful after all the COVID delays.
Tenon was wonderful in the beginnning and picked up package again with COVID 2 year delay. New person to work with, had to change the trip slightly, however they are very professional and nice.
Elizabeth
Tenon Tours
4 years ago
Hi Juliana, thank you for sharing your feedback with us! I see that you worked with Stephanie and Courtney on your trip so will be sure to share your comments with them. I'm glad you found them helpful, and hope that we'll work with you again!
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RI
Richard
Verificado pela Feefo
Palatine, IL
4 years ago
O que Richard disse sobre Tenon Tours:
Loved the new Tenon App that shows us when & where we will be going & what time to be there ! They helped us get problems fixed overthe phone & by text messages. Very good apps o rate each service...
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Elizabeth
Tenon Tours
4 years ago
Thank you for your 5-star review, Richard! I'm happy to hear that you found our mobile app beneficial during your trip to Ireland and Scotland. We hope you'll travel with us again in the future!
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
