The Shuttle at 21.12. was wunderfull, perfekt car, nice driver
The Shuttle at 28.12. was terrible, a stinking car/petrol and a driver which was trying to get more money from us!!!
Customer Services
Shuttle Direct United Kingdom
9 months ago
Thank you very much for taking the time to share your feedback with us.
We are pleased to hear that you had a wonderful experience with the shuttle service on 21.12., and we truly appreciate your kind words regarding the car and the driver on that day.
At the same time, we are very sorry to learn about your experience on 28.12. Please accept our sincere apologies for the condition of the vehicle and, more importantly, for the driver’s behavior. This is certainly not the level of service we aim to provide, and we understand how unpleasant and frustrating this situation must have been for you.
Please be assured that we take your feedback very seriously. We will investigate this matter with our service supplier and address it with the driver to ensure such an incident does not happen again.
Thank you for bringing this to our attention. We truly value your feedback, as it helps us improve our service. We hope to have the opportunity to welcome you again and provide you with the high-quality experience you deserve.
Excellent. In every way. Easy to book and instant confirmation. Text confirmation of the taxi on the day which was waiting and met in arrivals. Return was similarly efficient with the return taxi...
Show up at the airport they are not there, no reps in the airport. Had to call a number to be told to take a regular cab and that it would be paid for by the company. This is the second time this...
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Data de compra: 28/12/2025
0
Partilhar
GO
Goran
Verificado pela Feefo
SWE
9 months ago
O que Goran disse sobre Shuttle Direct United Kingdom:
Just a bad vibe when you a flight is delayed over 1 hour and you need to wait in a full bus for those guests :(
Customer Services
Shuttle Direct United Kingdom
9 months ago
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you experienced.
We completely understand how frustrating it can be to arrive after a delayed flight and then have to wait further. Unfortunately, the waiting time occurred because a shared shuttle transfer was booked. Shared transfers operate on a schedule and require waiting for other passengers arriving on different flights, which can sometimes result in delays beyond our control.
That said, we truly regret the discomfort this caused and understand that it negatively impacted your arrival experience. Your feedback is very valuable to us, and we will certainly take it into account to better inform future guests about what to expect with shared transfers.
Thank you for your understanding, and we hope we’ll have the opportunity to provide you with a smoother experience in the future.
Data de compra: 22/12/2025
0
Partilhar
KS
Kenneth Speirs
Verificado pela Feefo
10 months ago
O que Kenneth Speirs disse sobre Shuttle Direct United Kingdom:
Very efficient and went without a hitch.
Data de compra: 20/12/2025
0
Partilhar
Cliente fiável
Verificado pela Feefo
10 months ago
Hat alles gut geklappt
Data de compra: 18/12/2025
0
Partilhar
JH
Jean Hemberg
Verificado pela Feefo
BEL
10 months ago
O que Jean Hemberg disse sobre Shuttle Direct United Kingdom:
tout était parfait rien a dire
Data de compra: 17/12/2025
0
Partilhar
CG
Christoph Gloor
Verificado pela Feefo
CHE
10 months ago
O que Christoph Gloor disse sobre Shuttle Direct United Kingdom:
I would recommend using Shuttle Direct UK based on my experience using their shuttle service in Barcelona. The driver was friendly and both the pick-up and drop-off service was on time. The only...
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
