Shuttle Direct United Kingdom Comentários

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the long waiting time you experienced at Las Palmas Airport. We completely understand how frustrating and inconvenient this must have been. After reviewing your booking, we can confirm that a shared shuttle transfer was reserved. Shared services involve collecting multiple passengers arriving on different flights, which can sometimes lead to longer waiting times, especially during busy travel periods. Also on this type of transfer the waiting time starts to count from when the customer present him/herself with the service supplier in the airport and NOT from when the flight lands. We regret that this led you to feel uncomfortable using the service for your return journey, and we appreciate your honesty. Your feedback will be passed on to our transport partner to ensure improvements are made. Thank you again for bringing this to our attention, and we hope we may have the opportunity to provide you with a much better experience in the future.

Thank you for sharing your feedback. We’re very sorry to hear that the waiting time at the airport felt too long and appreciate you bringing this to our attention. Please note that the delay was due to the nature of the shared shuttle transfer you booked, as these services require coordinating multiple passenger arrivals before departure. We understand this can be frustrating, and we truly appreciate your patience. We’re glad to hear you found the service good value overall, and we’ll continue working to improve the experience for all our guests. If there’s anything more we can help with, please don’t hesitate to let us know.

Thank you for taking the time to share your feedback. We sincerely apologize for the stressful experience you had on your arrival at Alicante Airport. We completely understand how frustrating the delay at the airport, combined with the messages from your driver, must have been. Please be assured that we take this feedback seriously, and we will address the matter with the driver to ensure that future guests do not experience this. The new photo and fingerprint system has caused unexpected delays for many travelers, and we are sorry that it impacted your arrival experience. We are, however, delighted to hear that your return journey met your expectations. It’s wonderful to know that the driver was punctual, helpful, and pleasant, and that both vehicles were clean, safe, and comfortable. We will be sure to pass on your kind words to the return driver. We truly appreciate your honest feedback, as it helps us improve our services. We hope to have the opportunity to provide you with a seamless experience on both legs of your journey in the future.