Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Shield Total Insurance Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/shield-total-insurance | Feefo

MG

Mr Anthony Gillard

Verificado pela Feefo

2 years ago

O que Mr Anthony Gillard disse sobre Shield Total Insurance:

All ways good

Lindsey

Shield Total Insurance

2 years ago

Hi Anthony, Thank you for taking the time to review your recent experience. It’s great to hear that you are happy with our service. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 13/07/2023

0

Cliente fiável

Verificado pela Feefo

2 years ago

Will never use them again. Not the company they used to be.

Tell the truth about policies.

Lindsey

Shield Total Insurance

2 years ago

Hi, I am sorry to hear that you are not happy with the service and information that you have been provided during our communications. I have forwarded your feedback to our complaints team to ensure the issues raised are investigated thoroughly. We are always working on improving our services and your feedback is appreciated. Kindest Regards, The Shield Total Insurance Team

Avaliações de produtos

Lindsey

Shield Total Insurance

2 years ago

Hi, I am sorry to hear you are unhappy with the delays in processing your refund. Refunds can take up to 28 days to be processed, and we apologies this was not explained at the time of the cancellation. Thank you for taking the time to provide product feedback. It is appreciated and will be shared with the relevant business areas to support any required improvements. Kindest Regards, The Shield Total Insurance Team

Data de compra: 19/08/2023

0

MB

Mr Lawrence Bufton

Verificado pela Feefo

2 years ago

O que Mr Lawrence Bufton disse sobre Shield Total Insurance:

I would definitely recommend them. They were helpful and polite with my query. No complaints at all.

Lindsey

Shield Total Insurance

2 years ago

Hi Lawrence, Thank you for taking the time to review your recent experience. It’s great to hear that your experience was a positive one and our representatives were polite and helpful. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 01/05/2023

0

MA

Mr Brian Anderson

Verificado pela Feefo

2 years ago

O que Mr Brian Anderson disse sobre Shield Total Insurance:

one happy satisfied customer thanks

We have always used Shield for all our caravans static and others and have had a perfect service for the past 14 years without any compromise will continue into the future our ages willing . That i...

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Lindsey

Shield Total Insurance

2 years ago

Hi Brian, Thank you for taking the time to review your recent experience. It’s great to hear that your renewal experience was a positive one and you are happy with the service you have received over the past 14 years. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 15/08/2023

0

Cliente fiável

Verificado pela Feefo

2 years ago

Helpful and knowledgable staff

Lindsey

Shield Total Insurance

2 years ago

Hi, Thank you for taking the time to review your recent experience. It’s great to hear that our staff are helpful and knowledgeble. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 09/07/2023

1

Cliente fiável

Verificado pela Feefo

2 years ago

Excellent customer servìce

Excellent service, very helpful.

Lindsey

Shield Total Insurance

2 years ago

Hi, Thank you for taking the time to review your recent experience. It’s great to hear that you received an excellent service and our reprensentative was helpful. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 07/08/2023

0

MT

Mr Barry Towes

Verificado pela Feefo

Turners Hill

2 years ago

O que Mr Barry Towes disse sobre Shield Total Insurance:

Very helpful staff and good service

Lindsey

Shield Total Insurance

2 years ago

Hi Barry, It’s great to hear that our representatives are helpful and provided a good service. .Thank you for taking the time to review your recent experience Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 01/08/2023

0

MR

Mr Scott Ritchie

Verificado pela Feefo

2 years ago

O que Mr Scott Ritchie disse sobre Shield Total Insurance:

Friendly and helpful. The process was quite straightforward.

Friendly and helpful.. everything was clearly explained.

Lindsey

Shield Total Insurance

2 years ago

Hi Scott, Thank you for taking the time to review your recent experience. It’s great to hear the process was straightforward and our representatives are helpful & friendly. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 31/07/2023

0

Cliente fiável

Verificado pela Feefo

2 years ago

Good customer service, explained everything in English so I could understan

Good customer service, very helpful, explained everything in English so I could understand the details.

Lindsey

Shield Total Insurance

2 years ago

Hi, It is great to hear you received good customer service and our representative fully explained your cover. Thank you for taking the time to review your recent experience Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 29/07/2023

0

MK

Mrs Janet Kinchin

Verificado pela Feefo

2 years ago

O que Mrs Janet Kinchin disse sobre Shield Total Insurance:

Excellent customervservice

Excellent customer service, was able to renew insurance very quickly.

Lindsey

Shield Total Insurance

2 years ago

Hi Janet, Thank you for taking the time to review your recent experience. It’s great to hear that your renewal was a quick process and you received excellent customer service. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 28/07/2023

0

Shield Total Insurance Comentários

Leisure HomeOutros comentários a este produto (141)Ver Web site do ProdutoAll ways a fair price and pleasure to talk the the staff

MotorhomeOutros comentários a este produto (84)Ver Web site do ProdutoCancelled policy on same day. Waited 11 days for refund after chasing them. Up your game.

MotorhomeOutros comentários a este produto (84)Ver Web site do ProdutoI'm satisfied with the cover and cost. My questions were all answered completely and any worries I had were allayed. The person I dealt with was friendly and competent.

Touring CaravanOutros comentários a este produto (122)Ver Web site do ProdutoThe policy covers just what we need

MotorhomeOutros comentários a este produto (84)Ver Web site do ProdutoHelpful and knowledgable staff

Leisure HomeOutros comentários a este produto (141)Ver Web site do ProdutoGreat service thanks very much

Leisure HomeOutros comentários a este produto (141)Ver Web site do ProdutoVery helpful staff and good service will definitely use again

MotorhomeOutros comentários a este produto (84)Ver Web site do ProdutoQuite happy with the price.

MotorhomeOutros comentários a este produto (84)Ver Web site do ProdutoGood service, very helpful, explained everthing so I could understand

Leisure HomeOutros comentários a este produto (141)Ver Web site do ProdutoGood product, exactly what was required

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?