Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Shield Total Insurance Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/shield-total-insurance | Feefo

Cliente fiável

Verificado pela Feefo

2 years ago

The service and communication were very good. I reserve judgement the quality of the product.

Lindsey

Shield Total Insurance

2 years ago

Hi, Its great to hear our service and communication are very good. Thank you for taking the time to review your recent experience. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 27/07/2023

0

KR

Kevin Roberts

Verificado pela Feefo

stoke-on-trent

2 years ago

O que Kevin Roberts disse sobre Shield Total Insurance:

good value

got my quote n called to renew insurance, easy to arrange n was done quickly

Lindsey

Shield Total Insurance

2 years ago

Hi Kevin, Thank you for taking the time to review your recent experience. It’s great to hear that your renewal was a quick and easy to process. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 27/07/2023

0

Cliente fiável

Verificado pela Feefo

2 years ago

Confusing communications

I spoke to you and renewed the cover and still I received an email and a text saying I had no cover. I had to them call again to clarify if I was covered. Also the insurance is u see a different...

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Lindsey

Shield Total Insurance

2 years ago

Hi, Thank you for taking the time to review your recent experience. My apologies for any miscommunication received . We are always working on improving our services and your feedback is muchly appreciated Kindest Regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 25/07/2023

0

MI

Mr Paul Ibbotson

Verificado pela Feefo

2 years ago

O que Mr Paul Ibbotson disse sobre Shield Total Insurance:

Very good service

Very professional great price always easy to get in touch with them very happy with the service i receive will continue to use this company

Lindsey

Shield Total Insurance

2 years ago

Hi Paul, Thank you for taking the time to review your recent experience. It's great to hear your are very happy with our service, and that our process is always easy and professional. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 23/06/2023

0

MR

Mrs Linda Rowson

Verificado pela Feefo

2 years ago

O que Mrs Linda Rowson disse sobre Shield Total Insurance:

Easy to work with

Easy to renew and arrange payment over the year. Shame about the office hours could do with a later evening even once a week.

Lindsey

Shield Total Insurance

2 years ago

Hi Linda, Thank you for taking the time to review your recent experience. It’s great to hear that your renewal was easy to arrange. I can confirm our representatives are available to outbound customers Tuesday to Thursday until 1830, should you require to renew your policy at a later time next year. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 21/07/2023

0

Cliente fiável

Verificado pela Feefo

2 years ago

I was recommended to use Shield when I first bought my Campervan. I have always continued to use them - finding them competitive with excellent customer service.

Lindsey

Shield Total Insurance

2 years ago

Hi, It’s great to hear that you would recommend Shield and our representatives provide an excellent customer service. Thank you for taking the time to review your recent experience Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 18/06/2023

0

Cliente fiável

Verificado pela Feefo

2 years ago

Friendly

Coped nicely when my email provider failed

Lindsey

Shield Total Insurance

2 years ago

Hi, It’s great to hear our representatives were able to resolve any issues swiftly. Thank you for taking the time to review your recent experience Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 12/07/2023

0

MJ

Mr LESLIE James

Verificado pela Feefo

2 years ago

O que Mr LESLIE James disse sobre Shield Total Insurance:

very good and easy to understand any changes in the policy

Lindsey

Shield Total Insurance

2 years ago

Hi Leslie, Thank you for taking the time to review your recent experience. It’s great to hear you received a good service when making changes to your policy. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Lindsey

Shield Total Insurance

2 years ago

Hi Leslie, I am sorry to hear that your premiums have increased. We do our best to find our customers our most competitive rates whilst maintaining your demands and needs. Your feedback is greatly appreciated and will be shared with the relevant business areas to support any required improvements, Kindest regards, The Club Care Team The Shield Total Insurance Team

Data de compra: 07/06/2023

0

Cliente fiável

Verificado pela Feefo

2 years ago

I have been with Shield for what must be 20 years. That says it all.

I have been with Shield for what must be 20 years. That says it all. I have never felt my premiums were increased to give discounts to new customers. Again that says a lot.

Lindsey

Shield Total Insurance

2 years ago

Hi, It’s great to hear feedback from a long standing customer. Thank you for being valued customer. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 06/06/2023

0

ME

maureen E

Verificado pela Feefo

Stratford upon Avon

2 years ago

O que maureen E disse sobre Shield Total Insurance:

Spot On

First class service. No problems whatsoever

Lindsey

Shield Total Insurance

2 years ago

Hi Maureen, It is fantastic to hear we provide a first class service. Thank you for providing your feedback. Kindest regards, The Shield Total Insurance Team

Avaliações de produtos

Data de compra: 31/05/2023

0

Shield Total Insurance Comentários

Trailer TentOutros comentários a este produto (19)Ver Web site do ProdutoHow on earth can I rate the quality of an insurance policy until I try to use it?

MotorhomeOutros comentários a este produto (84)Ver Web site do Produtocaller spent time telling me about the breakdown cover n then said that it couldn't be offered as my van is over 29 years old, bit of a waste of time telling me

TrailerOutros comentários a este produto (41)Ver Web site do ProdutoAs above but now 2 star not 3 because you’ve asked me twice which is annoying

Leisure HomeOutros comentários a este produto (141)Ver Web site do ProdutoVery good price and great service

TrailerOutros comentários a este produto (41)Ver Web site do ProdutoHappy with insurance and having a back up.

MotorhomeOutros comentários a este produto (84)Ver Web site do ProdutoGood - nice to be able to speak to a human

TrailerOutros comentários a este produto (41)Ver Web site do ProdutoValue for money for a basic trailer

Leisure HomeOutros comentários a este produto (141)Ver Web site do ProdutoHas gone up to much this year

MotorhomeOutros comentários a este produto (84)Ver Web site do ProdutoEXCELLENT BUT TO BE HONEST THESE SURVEYS IRRITATE ME.

Leisure HomeOutros comentários a este produto (141)Ver Web site do Produtofirst class efficient service...

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?