Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Lumina Energy Comentários

https://www.luminaenergy.co.uk/

EXCECIONAL

At Lumina Energy our mission is to help your company manage its business energy more effectively and efficiently.

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A apresentar todos os 107 comentários

Cliente fiável

Verificado pela Feefo

1 year ago

Very persistent salesman, but he did provide the information.

I have given Ian four stars, however I would say that he was very persistent with his calls to the point of pestering. There was one day when I had to ask him to stop calling because I was very...

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Customer Support

Lumina Energy

1 year ago

Thank you for taking the time to share your feedback. We’re glad to hear that Ian was able to provide you with the information you needed, and we truly value your 4-star rating. We apologise if our persistence felt overwhelming at times—it’s always our goal to be proactive and responsive without causing inconvenience. We appreciate you highlighting this, as it helps us ensure our approach is as considerate as possible while still providing excellent service. Thank you again for your feedback and if you have any questions at any time or require assistance, please don’t hesitate to reach out.

Cliente fiável

Verificado pela Feefo

1 year ago

Simon has been brilliant, not pushy. Excellent engagement and follow through.

Broadwater Sports Club Ltd

Verificado pela Feefo

Godalming

1 year ago

O que Broadwater Sports Club Ltd disse sobre Lumina Energy:

Excellent Service

Sensible & good advice based on market prices available

Customer Support

Lumina Energy

1 year ago

Thank you for your great feedback. We look forward to working with you again in the future.

Cliente fiável

Verificado pela Feefo

1 year ago

Customer Support

Lumina Energy

1 year ago

Thank you very much for your review. We look forward to working with you again in the future.

Avenue Shanklin

Verificado pela Feefo

shanklin

1 year ago

O que Avenue Shanklin disse sobre Lumina Energy:

excellent

excellent as always

Customer Support

Lumina Energy

1 year ago

Thank you very much for your feedback, we look forward to working with you again in the future.

B H & P Direct Mail Ltd

Verificado pela Feefo

2 years ago

Cliente fiável

Verificado pela Feefo

2 years ago

Customer Support

Lumina Energy

2 years ago

Thank you very much for your 5 star review. We look forward to working with you again in the future.

Cliente fiável

Verificado pela Feefo

2 years ago

Saved from Utility Warehouse.

Excellent so far. Will be better able to comment when smart meter installed and working and first bill is received.

Customer Support

Lumina Energy

2 years ago

Thank you so much for your feedback. We look forward to working with you.

DJ Hopper T/A Culi Computers

Verificado pela Feefo

Tunbridge Wells

2 years ago

Cliente fiável

Verificado pela Feefo

2 years ago

Always helpful

Simon is always really helpful.

Customer Support

Lumina Energy

2 years ago

Thank you very much for your feedback and kind words about our Account Manager, Simon. We look forward to working with you again.

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