Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

forward2me Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 13,904 comentários

Cliente fiável

Verificado pela Feefo

13 years ago

I am happy with the overall service. Just one area about repack. I found that parcels…

I am happy with the overall service. Just one area about repack. I found that parcels received have been repacked more than one time. And I was charged the packing fee twice. It would be better to...

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forward2me

13 years ago

Many thanks for your mail. We package your parcels to ensure that they are safe for international shipping without any extra charge. The fee you will have been charged will be the consolidation fee. If you have any further queries please don't hesitate to get back in touch. Kind Regards, James

Cliente fiável

13 years ago

James, Let me re-phrase it. I was charged the consolidation fee twice. 12gbp for a total of 4 parcels. The consolidation fee I was told was 6 GBP for the first 6 parcels and then 1 GBP for each subsequent parcels. What concerns me more is the procedure. It seems that the first consolidation was for the 1st and 2nd parcel without my request. And it was then consolidate with the 3rd and 4th under my request. I just want to make sure that no consolidation should be carried out without client's request. Because you wouldn't know how many parcel will be received. And how the client wants to consolidate them as some items may be too heavy and can't be packed together with fragile items. I understand that the consolidation service is still an ad-hoc service. Appreciate your help. Please review the case and address these issues for future. Thank you

forward2me

13 years ago

Thanks for your comments. We consolidated your items for you to help reduce your shipping costs. When consolidating any parcels we would always ensure that they are safely and securely packaged for shipping, not mixing heavy and fragile items. We've noted your comments and we'll be sure to review this for you and await your instructions for future parcels. We'll be introducing the consolidation service on our website in the future - this will allow you to inform us when you are ready for consolidation. Have a good weekend. Kind Regards, James

Cliente fiável

Verificado pela Feefo

13 years ago

Parcel arrived quickly from UK to Australia. Excellent service.

forward2me

13 years ago

Thanks for your feedback, we appreciate your kind comments. We look forward to shipping to you again in the future. Kind Regards, James

Cliente fiável

Verificado pela Feefo

13 years ago

Everything is ok. Would like also to see other methods of shipment not only dhl.

forward2me

13 years ago

Thanks for taking the time to leave us with your feedback. We're looking to offer our customers different methods of shipping through our website in the future but as a relatively new company we haven't just got there yet. If you would like us to look into different option in future then please get in touch. Kind Regards, James

Cliente fiável

Verificado pela Feefo

13 years ago

Awesome communication. Got the item super-fast. I'm supper happy I have an account with these…

Awesome communication. Got the item super-fast. I'm supper happy I have an account with these guys! You'd be surprised how hard it is to find non-clunky rain-boots and certain motorcycle parts in the...

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forward2me

13 years ago

Thanks for taking the time to leave us with your feedback. We're pleased to hear that you were happy with our service and we look forward to receiving more parcels for you in the future. Kind Regards, James

Cliente fiável

Verificado pela Feefo

13 years ago

the delivery was excellent however the postage was too expensive, infact is was more than…

the delivery was excellent however the postage was too expensive, infact is was more than the present did cost. Will not use the service again unless its inevitable

forward2me

13 years ago

Many thanks for your feedback, your views mean a lot to us. We're sorry you thought that our service was expensive, please get in touch if you would like us to look into other shipping options, such as Royal Mail for you. Kind Regards, James

Cliente fiável

Verificado pela Feefo

13 years ago

Thank you for an efficient service I had my parcel in 3 days after it…

Thank you for an efficient service I had my parcel in 3 days after it was delivered to you. Well Done

forward2me

13 years ago

Thanks for taking the time to respond to us, we really appreciate your kind comments. We look forward to shipping to you again in the near future. Many Thanks, James

Cliente fiável

Verificado pela Feefo

13 years ago

Did what I expected them to do.

forward2me

13 years ago

Thanks for your feedback. We look forward to receiving more parcels on your behalf. Kind Regards, James

Cliente fiável

Verificado pela Feefo

13 years ago

smooth & fast transaction. thanks.

forward2me

13 years ago

Many thanks for your feedback, we really value your opinions. We look forward to shipping to you again in the near future. kind Regards, James

Cliente fiável

Verificado pela Feefo

13 years ago

Wonderfully prompt and accurate service

forward2me

13 years ago

Many thanks for your kind comments, we look forward to receiving more parcels for you in the future. Kind Regards, James

Cliente fiável

Verificado pela Feefo

13 years ago

Great service, packages arrive at forwad2me, got sent notifcation, paid by PayPal, packages turned up…

Great service, packages arrive at forwad2me, got sent notifcation, paid by PayPal, packages turned up in Australia via DHL. Great service.

forward2me

13 years ago

Thanks for your feedback, we really appreciate your kind comments. Kind Regards, James

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forward2me Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?