Georgie was very helpful and took the time to find out answers to our numerous questions following our changed river cruise itinerary to enable us to make an informed decision on the choices that...
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Megan Hammond
ROL Cruise
2 months ago
Thank you for your kind feedback. We're delighted to hear that Georgie was so helpful and took the time to answer your questions following the changes to your river cruise itinerary. We're pleased she was able to provide the information you needed to make an informed decision.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Bridget Chesney
Zweryfikowano przez Feefo
GBR
2 months ago
Co Bridget Chesney sądzi o ROL Cruise:
Booking a cruise
Helpful efficient service from really nice staff
Megan Hammond
ROL Cruise
2 months ago
Thank you for your kind feedback. We're delighted to hear that you received helpful and efficient service from our team. Your comments are greatly appreciated and will be shared with our staff.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Wiarygodny klient
Zweryfikowano przez Feefo
2 months ago
Look no further!
Always helpful and very efficient. Always my first choice for travel.
Megan Hammond
ROL Cruise
2 months ago
Thank you for your kind feedback. We're delighted to hear that you find our team helpful and efficient, and we're honoured to be your first choice for travel.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Beryl Campbell
Zweryfikowano przez Feefo
2 months ago
Co Beryl Campbell sądzi o ROL Cruise:
Very informative and helpful agent
Megan Hammond
ROL Cruise
2 months ago
Thank you for your kind feedback. We're delighted to hear that our agent was informative and helpful in assisting you. We appreciate your review and look forward to helping you again in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Wiarygodny klient
Zweryfikowano przez Feefo
2 months ago
Excellent service and staff. Would highly recommend ROL.
Megan Hammond
ROL Cruise
2 months ago
Thank you for your kind feedback. We're delighted to hear you received excellent service from our team and truly appreciate your recommendation.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Wiarygodny klient
Zweryfikowano przez Feefo
2 months ago
Superb Customer Service
ROL bend over backwards to deliver excellent service. Agents answer the phone promptly, they are always helpful, they make things easy …. and they proactively deal with problems. To be honest, I...
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Megan Hammond
ROL Cruise
2 months ago
Thank you for your fantastic review. We're delighted to hear that our team provided such excellent service, from answering calls promptly to making the booking process easy and proactively resolving any issues.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Andrew Cornish
Zweryfikowano przez Feefo
GBR
2 months ago
Co Andrew Cornish sądzi o ROL Cruise:
Made booking simple
It made the booking as simple as possible. Having explained that a local flight was possible, they arranged everything quite quickly. For a single the price was acceptable unlike may other cruises...
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Megan Hammond
ROL Cruise
2 months ago
Thank you for your review. We're delighted to hear our team made the booking process as simple as possible and quickly arranged a convenient local flight for you. It's also wonderful to know you found the price for your solo cruise to be good value.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
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Christine Hunter
Zweryfikowano przez Feefo
2 months ago
Co Christine Hunter sądzi o ROL Cruise:
The telephone system is very frustrating, staff always so helpful
Georgia
ROL Cruise
2 months ago
Thank you for your feedback.
We're delighted to hear that you found our team helpful, and we truly appreciate your kind comments. We also value your feedback regarding our telephone system. We understand how important it is for contacting us to be straightforward and stress-free, and we'll ensure your comments are shared with the relevant team.
Thank you for choosing ROL Cruise. We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The ROL Cruise Team
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Wiarygodny klient
Zweryfikowano przez Feefo
2 months ago
Didn’t book myself but received confirmation and details very quickly.
Georgia
ROL Cruise
2 months ago
Thank you for your feedback.
We're pleased to hear that you received your confirmation and details quickly. We know how important timely communication is, whether you're making the booking yourself or travelling as part of a wider arrangement, so we're delighted that everything reached you promptly.
Thank you for choosing ROL Cruise. We appreciate your comments and look forward to assisting you in the future.
Kind regards,
The ROL Cruise Team
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Wiarygodny klient
Zweryfikowano przez Feefo
2 months ago
Great personal service
Personal engagement with Senior Cruise Consultant was excellent, answering queries and obtaining best price for the cruise we were considering.
Georgia
ROL Cruise
2 months ago
Thank you for your wonderful feedback.
We're delighted to hear that you received such excellent personal service from our Senior Cruise Consultant. Taking the time to answer questions, provide expert guidance and help secure the best available value is an important part of the service we pride ourselves on.
It's especially pleasing to know that their support helped you feel confident in choosing the right cruise for your plans.
Thank you for choosing ROL Cruise. We truly appreciate your kind comments and look forward to helping you plan many more memorable holidays in the future.
Kind regards,
The ROL Cruise Team
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.