We are a specialist lending bank, offering a range of savings and lending products in the UK
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Paragon nie jest już aktywnym klientem Feefo
Wyświetlono wszystkie recenzje: 7,696
Wiarygodny klient
3 years ago
Regret having to close account due to FSCs
You have always given very good service. The only reason I am closing the account is that my wife, Margaret, passed away in May and my total investment with you is over£150,000 pounds. I am sur...
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Matt
Paragon
3 years ago
I am so sorry to hear about your wife, Margaret. Please accept our sincere condolences during this difficult time. We completely understand and thank you for taking the time to let us know. We appreciate your kind comments about the service you have received. If there is anything further that we can help you with then please do not hesitate to get in touch.
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Trusted Customer
3 years ago
Co Trusted Customer sądzi o Paragon:
Super online experience.
excellent web site, very clear. As an older user I appreciate things like being asked if I'm sure I want to log out. On some other sites with touch screens it is easy to press to wrong section and...
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Matt
Paragon
3 years ago
Thank you for taking the time to leave us a review about your experience. It’s really pleasing to hear that you’ve found our website very clear and easy to use. We really value your positive feedback so thank you once again for sharing your thoughts with us!
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Wiarygodny klient
3 years ago
Everything done really well. 'Paragon' indeed!.
All aspects of banking, from helpfulness in telephone conversation, to speed of processing transactions (quick:1-2 days), has been excellent. Was informed of changes at every stage. Competitive rates...
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Matt
Paragon
3 years ago
Thanks for leaving your feedback. Customer service is central to what we do, so we really value your positive comments, which we will pass onto our team!
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Trusted Customer
3 years ago
Co Trusted Customer sądzi o Paragon:
Answer the phone
Matt
Paragon
3 years ago
I'm sorry if you've experienced any delays recently on the telephone.
We are receiving a higher volume of enquiries at the moment due to an increase in customer demand, which is, unfortunately, having an impact on turnaround times. Please accept our sincere apologies for the current longer wait times and please be assured we will be in touch as soon as possible. We appreciate your patience in this matter.
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Trusted Customer
3 years ago
Co Trusted Customer sądzi o Paragon:
Well organised online information.
They always me well informed, so I don't have to worry about any unforeseen changes to my account.
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Trusted Customer
Cheltenham
3 years ago
Co Trusted Customer sądzi o Paragon:
Happy customer!
Always received excellent service with Paragon! Very easy to follow website and account instructions. Plus good rates of interest!
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Trusted Customer
3 years ago
Co Trusted Customer sądzi o Paragon:
Quick and easy access
I was able to log into my account easily without the requirement of a short term verification code sent to a mobile, which for those of us in rural areas with very poor network access is a nightmare!...
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Matt
Paragon
3 years ago
Thanks for sharing your comments. It’s pleasing to hear that you’ve found our online system easy to log into and that the information provided was all relevant and well displayed. We really value your positive feedback so thank you for taking the time to leave us a review.
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Trusted Customer
3 years ago
Co Trusted Customer sądzi o Paragon:
Unable to reinvest
Yes I can , tell them to sort their website out , tick boxes for T&C's and FSCS info not working , very frustrating and gave up after an hour for what should be a five minute job.
Matt
Paragon
3 years ago
I'm sorry to hear that you've experienced a problem with our online system. Your feedback is valuable as we work to build improvements into our systems and processes, so thank you for taking the time to share your thoughts with us.
If you have left your name and email address, we will be arranging to contact you shortly. However, if you'd like to speak to us sooner then please get in touch now through our usual customer service channels.
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Trusted Customer
3 years ago
Co Trusted Customer sądzi o Paragon:
Slow to increase rates
Disappointing that Paragon are taking an age to increase the interest on their easy access account. This is unlike the usual prompt action.
Matt
Paragon
3 years ago
Thank you for taking the time to leave us your feedback.
We're sorry to hear that you're not pleased with the interest rate on your account. We do aim to offer consistently competitive rates and we regularly refresh our range with new issue accounts, taking into consideration interest rates currently available in the market, as well as reviewing the rates on offer to existing customers.
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Trusted Customer
3 years ago
Co Trusted Customer sądzi o Paragon:
Slow to respond to secure email - 1 Week - told to phone by standard email
Took a whole week to respond to my secure message (by standard email) telling me to phone!!
No return secure message or confirmation of receipt of initial request.
Poor show in my book - so allow a...
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Matt
Paragon
3 years ago
I'm sorry to hear about the delays you have experienced recently receiving a reply to your secure message.
We are receiving a higher volume of enquiries at the moment due to an increase in customer demand, which is, unfortunately, having an impact on turnaround times. Please accept our sincere apologies for the current longer wait times and please be assured we will be in touch as soon as possible. We appreciate your patience in this matter.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.