The overall tour ran very smoothly in spite of being a three country tour. Each country's tour guide met us at the airports and took good care of us throughout. Intra-country flights were also...
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Dale Anderson
Luxury Gold
8 years ago
The Inspiring Indochina itinerary is a wonderful way to spend a snapshot of time in this incredible region and we are delighted to read such fantastic feedback, and whilst doing so learn that you had an amazing experience discovering all three fascinating countries with Luxury Gold. Also, we always endeavour to connect our guests to the places that they visit in a meaningful way; therefore, we are thrilled that our Local Experts were able to assist you to gain a deeper insight into each destination. Furthermore, we hope that you have many fond memories of your time spent exploring with ourselves and we would be honoured to welcome you back soon for another captivating adventure.
Recenzje produktów
Data zakupu: 21/02/2018
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Wiarygodny klient
Zweryfikowano przez Feefo
8 years ago
It was not better or worse than any other tour operator, although I thought it would be exceptional based on the price that was paid
Dale Anderson
Luxury Gold
8 years ago
We endeavour to create outstanding experiences that connect our guests to their destination in an exciting yet luxurious way. Hence why we very disappointed that this trip didn't fully live up to your expectations. Nonetheless, your comments will be investigated to ensure that any necessary improvements are made. Nonetheless, we are pleased, that you enjoyed the Classical India with Nepal itinerary and we hope that you have still returned home with unforgettable memories.
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Data zakupu: 12/03/2018
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TC
Trusted Customer
Zweryfikowano przez Feefo
8 years ago
Co Trusted Customer sądzi o Luxury Gold:
The trip was wonderful and I have already filed out the form. Thanks.
Would recommend, and have already booked another in sight tour later this year. The guides knowledge was very good and his personal assistance to me with regards to my flight home was great. (I had...
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Dale Anderson
Luxury Gold
8 years ago
Thank you very much for your feedback, we have taken on-board your suggestions and communicated them with the relevant departments, as nothing is more valuable than our guests' remarks when it comes to making our itineraries even more rewarding. What'more, we are delighted that you would recommend our experiences to your loved ones and we look forward to you joining us shortly for another luxury vacation.
on first night we went to dinner but did not get a chance to interact with the others on the tour, nor find out or ask questions about the tour. Also there was a lack of checking with the travellers...
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Dale Anderson
Luxury Gold
8 years ago
We are sorry that you were unable to interact with the other members of the group on the first night as you would have liked; the opportunity to socialise with your Travel Director and guests is normally a possibility and so we will certainly review this to see what could have happened. As well, along the way, our coaches will pause for comfort stops for our guests' well-being, however, should our guest have any concerns the Travel Director will be more than happy to assist. What's more, we understand just how frustrating flight delays can be and we are sorry to learn of any discomfort that they caused you. Nevertheless, we hope that you still had many wonderful experiences and have lasting memories that you can look back on fondly forever.
I asked our guide to pass on our concerns about a change to our itinerary. I have heard nothing in response. Local reps were good.
Dale Anderson
Luxury Gold
8 years ago
At Luxury Gold, we want our guests to enjoy the most incredible journeys and so we truly regret to learn that you were disappointed with your experience in India. However, your comments have been passed on to our Guest Relations Department so that your concerns can be addressed directly. In the meantime, we appreciate your patience and sincerely hope that you have still taken some memorable moments away from your travels.
Recenzje produktów
Data zakupu: 12/03/2018
0
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TC
Trusted Customer
Zweryfikowano przez Feefo
8 years ago
Co Trusted Customer sądzi o Luxury Gold:
Rajeev Kapoor, our Tour Concierge, was responsive to our needs and always tried to support our experience of India and Nepal. I also enjoyed all of the local guides, their knowledge of the history...
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Dale Anderson
Luxury Gold
8 years ago
At Luxury Gold, we endeavour to craft extraordinary experiences for our guests and so we are extremely pleased that you were impressed with the service that you received throughout your journey. As well, we are delighted that you have returned home with so many memorable highlights from your travels. While we are happy that you enjoyed your time on the Classical India with Nepal itinerary, we are disappointed that the trip did not fully live up to your expectations. At times, in Asia smaller motorcoaches without toilet facilities may be used, however, we still expect the condition of the transportation to be up to our high standards. As such, we thank you very much for sharing your thoughts and for raising your concerns, which have passed on to our Operations Team for review and to avoid any similar instances from affecting our guests in the future. Moreover, we hope to have the opportunity to restore your complete faith in our guided vacations and to help you uncover more exciting destinations.
The tour was excellent!
All hotels were very good–Hotel Leela Palace Udaipur was excellent.1 or 2 hotels not very good The tour concierge Mr Virendra is very knoligibel about India and the other...
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Dale Anderson
Luxury Gold
8 years ago
It makes us very happy to know that you had a great time on your trip with Insight Vacations, plus we are delighted that you enjoyed learning about the Indian history and culture. As well, we are certainly pleased that you enjoyed your stay at the majority of the accommodations and we hope to welcome you back for another excellent adventure soon.
Hotels were amazing as was our guide "..events chosen were also good.
Dale
Luxury Gold
8 years ago
We take care of the finer details to ensure that each journey runs smoothly and so, we are happy to learn that you were impressed with your Luxury Gold itinerary. Nonetheless, we certainly regret that the backwater houseboat excursion didn't meet your expectations and we hope that this did not take away too much from an otherwise perfect experience. Still, it is heartening to read that you had a thrilling time on virtually each day of your trip and we sincerely hope that you have returned home with lots of fond memories from your time in India.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.