I would definitely book another Luxury Gold tour. Representatives were on time, knowledgeable and courteous.
Dale Anderson
Luxury Gold
8 years ago
Your feedback is fundamental in allowing us to improve our experiences and so we thank you for your suggestions. We are of course disappointed to read that the pace of the trip wasn't fully to your preferences; yet, we appreciate you taking the time to leave us with your impressions. Nonetheless, we are delighted that you will be travelling with us again in the future and we look forward to accompanying you on another luxury adventure.
Not sure what you include under service -
1. trying to find information about the trip on your outdated website was frustrating at times. Calling to inquire was not helpful since the nice people...
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Dale Anderson
Luxury Gold
8 years ago
We are saddened to read that you struggled to find the information that you wanted to prior to your departure; however, we are pleased that you were impressed with the service provided by your Travelling Concierge. Nonetheless, thank you for your suggestions, which we will look towards to make this itinerary even more memorable and we hope that you have returned home with many valuable experiences.
Recenzje produktów
Data zakupu: 24/03/2018
0
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Trusted Customer
Zweryfikowano przez Feefo
Houston, TX
8 years ago
Co Trusted Customer sądzi o Luxury Gold:
Yes.
We had an incredible vacation, thanks to Insight and Affordable tours. Every aspect of our tour was good. The tour director, cruise personnel on Tosca and tour itinerary was exceptionally nice....
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Dale Anderson
Luxury Gold
8 years ago
We want all of our guests to feel at ease when discovering exciting destinations with Insight Vacations, and so we are very pleased that you felt able to travel with confidence under the care of our dedicated representatives. What's more, we are equally delighted that you had an incredible experience with the Elegance of Egypt itinerary and we hope that you will join us to explore more remarkable locations in the future.
Nice jpb organizing teh trip. The ground activity provided by Creative Travel was exceptionally good. The tour guide provided by Luxury gold was excellent.
Dale Anderson
Luxury Gold
8 years ago
It makes us happy knowing that you enjoyed your time on the Essence of India with Ranthambore. This fun-filled itinerary takes our guest to explore many fascinating locations and we are delighted that the pace of the trip was suited perfectly to your preferences. Furthermore, we thank you for your suggestions as our guests' feedback is the most valuable when it comes to making our experiences even more rewarding. Nonetheless, we hope to welcome you back to travel with us again soon on another meticulously planned adventure.
Recenzje produktów
Data zakupu: 17/03/2018
0
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Trusted Customer
Zweryfikowano przez Feefo
Scottsdale, AZ
8 years ago
Co Trusted Customer sądzi o Luxury Gold:
Being what I would consider an exotic location with the culture being vastly different than my own, Luxury Gold did a wonderful job in providing tour guides which helped us understand each location...
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Dale Anderson
Luxury Gold
8 years ago
It is great to learn that you enjoyed taking in new cultures with Insight Vacations and we feel honoured to have been able to share with you our knowledge and history of these two impressive destinations. Furthermore, we fully understand how frustrating flight delays and variations can be; however, we always seek to make our guests journeys as comfortable and convenient as possible. That said; we do hope that when you reflect on your Luxury Gold Vacation to India and Nepal, the first thing that comes to mind is lots of unforgettable experiences.
I have written an email to Mr Binoy in Delhi via my travel agent.
If one reads all the remarks in your booklet "Insight Luxury Gold" unfortunately Insights Luxury Gold "Classical India with Nepal"...
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Dale Anderson
Luxury Gold
8 years ago
We are truly disappointed that your experience on the Classical India with Nepal was not as you had anticipated and that some of the destinations visited weren't to your preferences. At Insight Vacations, we want our guests' journeys to be authentic, captivating and rewarding; therefore, we are sorry that you felt the itinerary it wasn't to Luxury Gold's high standards. Furthermore, we regret that you were unable to attend the Aarti Ceremony in Varanasi and to learn of your discomfort. Therefore, please allow us to apologise for any inconvenience that you encountered and we have passed on your concerns to our Operations and Quality Control Teams for their review. Nevertheless, we are pleased that the hotels and service throughout your trip meet your expectations, and we sincerely hope that you have still taken away some lasting memories of your holiday.
Recenzje produktów
Data zakupu: 12/03/2018
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Trusted Customer
Zweryfikowano przez Feefo
Tucson, AZ USA
8 years ago
Co Trusted Customer sądzi o Luxury Gold:
The whole trip was first class. The people were knowledgeable, the accommodations were spacious and comfortable, and every effort was made to ensure we had a pleasant experience.
Dale Anderson
Luxury Gold
8 years ago
The selling methods in different regions can be a complete contrast to our own and we appreciate that some may feel overwhelmed in the moment. However, it is never our wish for our guests to be uncomfortable or feel pressured into buying anything in which they have no interest. Although with that said, we are incredibly pleased to read about the efforts of our Team to ensure a seamless adventure for you in Egypt and we truly hope that you will join us again for another top quality travelling experience.
Overall hotels are above average,last two are super,itinerary is a weak one,one day from Kathmandu via Delhi to Varanasi, whole day wasted on airport,last day from Jaipur to Delhi, long road trip...
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Dale Anderson
Luxury Gold
8 years ago
Getting from exciting destination to destination across this large region can require some extended periods of travel; however, we endeavour to tailor our itineraries in a way that allows our guests to explore each country in depth. Even so, we certainly regret to learn that the organisation of the trip wasn't completely to your satisfaction; therefore, your comments have been forwarded to our Product Development Team for their consideration. Furthermore, your concerns about the cuisine served during your vacation are now with our Quality Control Team to be addressed. We are disappointed that you didn't enjoy this experience as much as you had others with ourselves, yet, we are pleased that the accommodations all meet your expectations. Nevertheless, we thank you very much for your honest feedback and hope to have the chance to restore your full trust in our experiences in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.