W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Opinie o ExoticDirect

Wyświetlono wszystkie recenzje: 1,995

Wiarygodny klient

Zweryfikowano przez Feefo

5 years ago

Even with staff working from home, they still provided an extremely professional experience.

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for rating us 5*s. Very happy to hear that you found the staff and experience to be professional especially during these tough times. Kind regards, The Exotic Direct Team.

Wiarygodny klient

Zweryfikowano przez Feefo

5 years ago

Easy to use great prices

Simple to fill in . Good prices. Website easy to use. Definitely recommend.

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for the 5* review. Very happy to hear that you found the website and prices to be easy to use and good value! Kind Regards, The Exotic Direct Team.

Ms K Robinson

Zweryfikowano przez Feefo

5 years ago

Co Ms K Robinson sądzi o ExoticDirect:

Disappointing

I was very disappointed

Hayley

ExoticDirect

5 years ago

Dear Ms Robinson, We are sorry to hear you were disappointed with the service. If you would like to provide details regarding your experience please contact our office on 0345 982 5505 and we will be happy to discuss this further with you. Kind Regards, The Exotic Direct Team.

Mrs Lisa Johnston

Zweryfikowano przez Feefo

5 years ago

Co Mrs Lisa Johnston sądzi o ExoticDirect:

Not satisfied

The initial policy states covers for ‘accidents’ Way down the terms & conditions of the policy, not covered for pet on pet accidents, which unfortunately can happen. Was not kept informed, I had to...

Przeczytaj więcej

Hayley

ExoticDirect

5 years ago

Dear Mrs Johnston, We are sorry to hear that you were not satisfied with your claims experience. We have checked our file notes and can see that we made contact with you to ask if you would like to raise a complaint but this was refused. Please do contact us on 0345 982 5505 if you have changed your mind and wish to discuss this further with a member of the team. Kind Regards, The Exotic Direct Claims Team.

Wiarygodny klient

Zweryfikowano przez Feefo

5 years ago

So happy that I have exotic direct as insurance for my blue and gold

What a relief this amazing insurance does exactly what they claim they do and no hidden problems such helpful and friendly staff

Hayley

ExoticDirect

5 years ago

Hi there, Thank you so much for taking the time to leave us your 5 star review. It is lovely to hear you had an amazing experience and that you found the team friendly and helpful. We hope you have a lovely day, The Exotic Direct Claims Team.

Mrs Leanne Lloyd

Zweryfikowano przez Feefo

5 years ago

Co Mrs Leanne Lloyd sądzi o ExoticDirect:

Easy process!

The renewal goes through automatically each year and their premium stays the same! They haven't put up our monthly payments in the 3 years we've been with them! They give you plenty of warning about...

Przeczytaj więcej

Nathan

ExoticDirect

5 years ago

Hello Leanne, Thank you so much for taking the time to rate us 5*s. We are very happy to hear that the process has been easy and you been with us for 3 years and are happy to continue! Kind regards, The Exotic Direct Team.

Mr Darren Rowlands

Zweryfikowano przez Feefo

Cardiff

5 years ago

Co Mr Darren Rowlands sądzi o ExoticDirect:

Superb service!

Excellent overall service! I wouldn't consider going to any other insurers.

Hayley

ExoticDirect

5 years ago

Hi Darren, Thank you for taking the time to leave us your 5 star review. It is great to hear that you are happy with our service and we have passed your comments on to the team. We hope you have a great day, The Exotic Direct Team.

Wiarygodny klient

Zweryfikowano przez Feefo

5 years ago

Fab!

Really easy to use. Hopefully I won’t need to use your services anytime soon! Very reasonably priced too & come highly recommended by the RSPCA

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for taking the time to rate us 5*'s! We really appreciate the comments you have made, We hope you never need to use the insurance, but if you do rest assured we are happy to help if you need us! Kind regards, The Exotic Direct Team.

Ms Freda Harper

Zweryfikowano przez Feefo

5 years ago

Przesłane pliki

Great service and have all my rabbits insured by ED. No quibble claims too.

Wyświetl wszystkie pliki (3)

Co Ms Freda Harper sądzi o ExoticDirect:

Great service and have all my rabbits insured by ED. No quibble claims too.

Staff very helpful and friendly, nothing is too much trouble. I wouldn’t use any other insurer for my rabbits.

Hayley

ExoticDirect

5 years ago

Hi Freda, Thank you so much for taking the time to leave your 5 star review and for the gorgeous pictures of your Rabbits! It is so lovely to read your kind words about the team and these have been passed on. We hope you have a great day, The Exotic Direct Claims team.

Mrs Davida Foyster

Zweryfikowano przez Feefo

5 years ago

Co Mrs Davida Foyster sądzi o ExoticDirect:

I've given 5 stars 🌟 because they deserve it i have a parrot 🦜 and that's why I have this insurance

Nathan

ExoticDirect

5 years ago

Hello Davida, Thank you so much for rating us 5*s. Thank you also for the kind words, we really appreciate it! Kind regards, The Exotic Direct Team.

Nie masz jeszcze zaproszenia do recenzowania?

Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

Dowiedz się więcej o Feefo

Recenzje sprzedawcy ExoticDirect

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?