Very quick to deal with nice to speak to a person rather than machine
Very quick on updating and changing my policy
Nathan
ExoticDirect
5 years ago
Hello Martin,
Thank you so much for rating us 5*s.
We really appreciate the time taken to write us a review.
Kind regards,
The Exotic Direct Team.
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MT
Mr Carl Thornhill
Zweryfikowano przez Feefo
5 years ago
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Co Mr Carl Thornhill sądzi o ExoticDirect:
Wouldn't go anywhere else
Nathan
ExoticDirect
5 years ago
Hello Carl,
Thank you so much for rating us 5*s!
Love the picture also!
Kind Regards,
The Exotic Direct Team.
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Mrs Gloria Froom
Zweryfikowano przez Feefo
Preston lancs
5 years ago
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Co Mrs Gloria Froom sądzi o ExoticDirect:
Good quality and value
Just planted today came on time and seeds look great quality
Alec
ExoticDirect
5 years ago
Hi Gloria,
Thank you for this positive review - however, I do wonder if there has been some confusion as Exotic Direct are a Pet Insurance company (and not a supplier of seeds?).
If you'd like an opportunity to update your review, then the link in the emails from Feefo should allow you to do this.
Should you have any questions about your Pet Insurance policy with Exotic Direct, please do give us a call on 0345 982 5505 and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
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Wiarygodny klient
Zweryfikowano przez Feefo
5 years ago
Don’t hesitate!
Excellent service. This was recommended to me for insuring my rescue parrot. Vital if you have an exotic pet
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for adding such nice comments.
It's great to know that we've been able to provide you with an excellent service and also a product which is useful to you (and your rescue parrot).
Should you ever have any questions about you pet insurance policy, please do give us a call on 0345 982 5505 and we'll be very happy to assist you.
Best regards,
The Exotic Direct Team
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Miss Kellie Sutton
Zweryfikowano przez Feefo
5 years ago
Co Miss Kellie Sutton sądzi o ExoticDirect:
Great cover for a great price
I received my renewal via post, and was told that if I had no issues, just to leave it to Exotic direct to do the rest, the price has increased slightly, but I assume this is to be expected - and I...
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Alec
ExoticDirect
5 years ago
Hi Kellie,
Thank you for giving us this positive review.
We were all really pleased to read that you're happy with this years renewal and that we've been able to provide you (and your tortoises) with a good level of cover, at a price you're happy with.
Should you ever have any questions about your policy, please do not hesitate to contact us and we'll be very happy to assist you.
Best regards,
The Exotic Direct Pet Insurance Team
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Wiarygodny klient
Zweryfikowano przez Feefo
6 years ago
Excellent advice and great service given in a non pushy way
Excellent service. Helpful customer service. Listened to my requirements and acted upon them.
Nathan
ExoticDirect
5 years ago
Hello,
Thank you for rating us 5*s! It is lovely to hear that you found the service to be of excellent standard and that the customer service staff where able to meet your requirements. Kind regards, The Exotic Direct Team.
Wiarygodny klient
5 years ago
Just continue to be excellent
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TC
Trusted Customer
Zweryfikowano przez Feefo
5 years ago
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Co Trusted Customer sądzi o ExoticDirect:
So quick and simple to set up cover for my parrot and now have the peace of mind that if we need it it there recommend them to anyone that has parrots
Nathan
ExoticDirect
5 years ago
Hello Mark,
Thank you for taking the time to write us a 5* review.
We really appreciate it, happy to hear that the process was a quick and simple one.
Kind regards,
The Exotic Direct Team.
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Wiarygodny klient
Zweryfikowano przez Feefo
5 years ago
Easy process. Bunny's been with ED for 10 yrs - that says it all!
Pleasure to deal with. So pleasant on the phone. Efficient service.
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for the 5* review.
Happy to hear that the process is easy and that our staff are pleasant to speak with!
Kind regards,
The Exotic Direct Team.
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Wiarygodny klient
Zweryfikowano przez Feefo
5 years ago
Helpful and easy service
Straightforward and easy to use the website
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for rating us 5*s.
Very happy to hear that you found the website easy to use and that it was straightforward.
Kind regards,
The Exotic Direct Team.
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TC
Trusted Customer
Zweryfikowano przez Feefo
5 years ago
Co Trusted Customer sądzi o ExoticDirect:
Happy to continue for another year, great company
Nathan
ExoticDirect
5 years ago
Hello Anna,
Thank you for rating us 5*s. Happy to have you with us for another year, thank you for your kind words! Kind regards,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.