The service is good but there are a couple of things that should have a better explanation to be understood.
Evie
Voyager Insurance Services
10 years ago
Hi there,
Thank you for your feedback.
We are always mindful of ways that we can improve our service, so more information about your experience would be greatly appreciated! We would love to hear from you and find out more information about the areas of cover that you felt would benefit from better explanation. If you have the time to get in touch, our email address is enquiries@voyagerins.com.
0
Del
TC
Trusted Customer
Essex
10 years ago
Hva Trusted Customer sa om Voyager Insurance Services:
Excellent customer service.
Very helpful and efficient experience.
0
Del
Pålitelig kunde
10 years ago
Simple easy renewal.
Simple renewal process online.
0
Del
Pålitelig kunde
10 years ago
My renewal notice didn't arrive so I rang and the chap sorted it all out with minimal fuss and included the online 10% discount without being asked.
0
Del
Pålitelig kunde
10 years ago
Customer satisfaction delivered.
Once again found the Voyager service very good indeed. This time did my booking on the telephone and I was treated courteously and efficiently. I have recommended Voyager to others and will continue...
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0
Del
Pålitelig kunde
10 years ago
Dealt with professionally and quickly. Would use this company again.
0
Del
TC
Trusted Customer
Mid glamorgan
10 years ago
Hva Trusted Customer sa om Voyager Insurance Services:
Reliable and helpful
Very helpful have been with them for the past few years
Adam
Voyager Insurance Services
10 years ago
Hi, thanks for your kind feedback, we're pleased that you find our staff helpful.
0
Del
Pålitelig kunde
10 years ago
Good service
0
Del
TC
Trusted Customer
Hampshire.
10 years ago
Hva Trusted Customer sa om Voyager Insurance Services:
Helpfull when phoned.
I had to phone after booking on line because it did not send my cover note automatically
But very helpfull when I phoned
0
Del
Pålitelig kunde
10 years ago
Don't expect your premium to reduce if an existing medical condition improves!
Very polite and efficient service, but not happy with the premium increase. Will shop around next year
Evie
Voyager Insurance Services
10 years ago
Hi there,
Thanks for your feedback.
We are currently investigating this and will update you with our progress.
Evie
Voyager Insurance Services
10 years ago
Hi there,
We have looked into this for you, and the price you have paid is correct for this year.
Unfortunately this year there has been a price increase and this effects all policies. As you renewed your policy with us, and we are grateful for your repeat business, you have received your renewal discount of 10%. This year the renewal discount was not enough to offset the new pricing.
In previous years we have managed to keep this price increase to a minimum hence why your previous policies with us decreased in price, and we hope next year we will be able to again keep any price increases to a minimum. We would be delighted if you come back to us and give us the chance to quote for your annual travel insurance so you can have the same great cover that you enjoy this year, next year.
We wish you all the best on your travels over the coming year.
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
Thank you for your feedback.
We are always mindful of ways that we can improve our service, so more information about your experience would be greatly appreciated! We would love to hear from you and find out more information about the areas of cover that you felt would benefit from better explanation. If you have the time to get in touch, our email address is enquiries@voyagerins.com.