Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

tinhat™ Insurance-anmeldelser

Viser alle 587 anmeldelser

Trusted Customer

9 years ago

Hva Trusted Customer sa om tinhat™ Insurance:

Great easy service and user friendly website

Process was really quick and services were easy to use, and tinhat had the best offer for my mobile phone insurance.

Trusted Customer

9 years ago

Hva Trusted Customer sa om tinhat™ Insurance:

Nocorrespondence

I haven't received any email confirmation or paperwork, so I have no idea if I'm covered or what to do if I need to make a claim

Joe

tinhat™ Insurance

9 years ago

Hi Neil,

Thanks for taking the time to leave your feedback, and I'm sorry that you didn't receive your policy schedule straight away.

Occasionally they get caught in spam filters, but I manually re-forwarded it to you just now so hopefully you've receive it? Please let me know either way.

Thanks,

Joe

Trusted Customer

Aberdeen

9 years ago

Hva Trusted Customer sa om tinhat™ Insurance:

Great easy to use site and good prices

Easy to use site great quote and excellent service

Pålitelig kunde

9 years ago

Straight forward set up. This was done with ease.

Trusted Customer

9 years ago

Hva Trusted Customer sa om tinhat™ Insurance:

100%happy

Trusted Customer

9 years ago

Hva Trusted Customer sa om tinhat™ Insurance:

A really fast, easy and straightforward process, just what you need.

Trusted Customer

9 years ago

Hva Trusted Customer sa om tinhat™ Insurance:

The services available is very good but I wont give fives stars untill I need to use you service if ever I do

Trusted Customer

9 years ago

Hva Trusted Customer sa om tinhat™ Insurance:

It was easy to join in however, i recently experienced an accident with my screen and the insurance said they would replace the screen as well as the screen protector but they didn't, very poor...

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Pålitelig kunde

9 years ago

Appealing service do not go to tin hat or supercover

Appaling service, I had no proof of purchase so the agent told me it'd be fine for me to show proof of usage linked to my phone. When I made a claim she then said she's spoken to her manager who...

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Joe

tinhat™ Insurance

9 years ago

Hi,

Thank you for taking the time to leave your feedback, and I'm really sorry to hear that you were dissatisfied with the service your received.

I contacted our policy administrator, and they've confirmed that they couldn't process your claim because you weren't able to provide suitable evidence of ownership. If you disagree with this I'd recommend that you submit a complaint by emailing complaints@supercoverinsurance.com or by calling 02037 949300.

Best wishes,

Joe

Pålitelig kunde

9 years ago

Used a voucher to receive a discount for insurance but this wasn't honoured...

Used a voucher to receive a discount for insurance but this wasn't honoured. Attempted to call customer services but no joy.

Joe

tinhat™ Insurance

9 years ago

Hi,

Thanks for taking the time to provide your feedback, and I'm really sorry that you experienced issues with one of our voucher code discounts.

I can't see any record of a voucher being applied to your order, but I'll make sure that your premium is updated with the 10% reduction now.

I hope that helps, and please get in touch if I can be of any more assistance.

Best wishes,

Joe

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