Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
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448
1,284
vurderinger det siste året
Viser alle 269,282 anmeldelser
Pålitelig kunde
Feefo-verifisert
8 months ago
cancelled order after waiting 2 weeks for an update
questioned where my order was after 2 weeks of waiting for it to be dispatched, then received a new tracking number saying it was dispatched, only for them to cancel the order the next day
0
Del
TR
T Richards
Feefo-verifisert
8 months ago
Hva T Richards sa om The Works:
Bad information as customers service didn't seem at all bothered
I ordered every year for my granddaughters crafts this year had to telephone 3 times to see where my order was
I have recently received my order socking wet things missing and iteams broken I...
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0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Lost parcel
Wrong parcel delivered and never found and delivered to me. Ended up getting a refund which is fine but was a bit rubbish considering I’d spent time carefully going through The Works website to find...
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0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Christmas order cancelled
My order was undelivered due to damaged packaging - decision by Evri -and then cancelled by The Works with no option to reissue
0
Del
RC
Rachael Cookson
Feefo-verifisert
GBR
8 months ago
Hva Rachael Cookson sa om The Works:
Really poor customer service
Terrible service, had to cancel order as after 3 weeks they still hadn't sent it or bothered to communicate about the delay. Tracking was not available meaning I spent over half an hour in a queue,...
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0
Del
AH
Alison Hall
Feefo-verifisert
8 months ago
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Disappointing Experience and Unhelpful Customer Service
I ordered over £60 worth of items, fully aware delivery would take over 10 days. However, after 12 days with no update I had to chase my order. On day 15 it was finally dispatched with missing items,...
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0
Del
JB
Jeanette Boniface
Feefo-verifisert
GBR
8 months ago
Hva Jeanette Boniface sa om The Works:
Won't ever order again
Terrible. I made an order on Nov 19th. Some items were for my grandsons 6th bday on 7th Dec.
I emailed twice to enquire when I would receive...both ignored. I eventually received on 18th Dec. Over...
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0
Del
SC
SC
Feefo-verifisert
GBR
8 months ago
Hva SC sa om The Works:
Do not order from the works, terrible delay in delivering your order
Weeks and weeks of delay of the order , with no message and no apology. When I looked up how to cancel the order- because by this time I had had to order from Amazon for all the similar goods, I saw...
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.