Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
vurderinger det siste året
Viser alle 269,282 anmeldelser
Pålitelig kunde
Feefo-verifisert
8 months ago
Service definitely not up to the usual standard.
The Works is usually brilliant but on this occasion the service was awful. I placed an order on 19th November and expected it in 3-5 working days which was the stated time when I placed the order....
Les mer
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Didn’t arrive.
Goods didn’t arrive. Chased for 5 weeks. Still no refund. £140 out.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you did not receive your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Poorly presented
Book was bought as a gift but arrived with a sticker on the front that was almost impossible to remove and left a sticky residue on cover
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team contacted you asking for images of the damaged product and to confirm that any damaged items can be returned to any one of our stores.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
KD
Katarzyna Dombrowska
Feefo-verifisert
8 months ago
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Poor
My parcel never arrived they need tochange their delivery people i believe they used evri and have heard about lots of evri deliverys going missing so no stars from me
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Poor service
Long time for parcel to arrive when it did it was so poorly sealed it had split open at the top seal luckily everything still inside also one item not available and took four more days to inform me...
Les mer
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Terrible
Online delivery order was extremely poor. No clear lines of communication to seek help. My order was later than the longest delivery advertised. I waited on hold for hours trying to find out if it...
Les mer
0
Del
BB
Barbara Brannan
Feefo-verifisert
GBR
8 months ago
Hva Barbara Brannan sa om The Works:
Long wait for my order but usually it’s quicker hence my feedback I definitely will use them again great products and good prices thank you
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Rubbish service
Never received books and no feedback when raised this issue.
0
Del
AC
Ann Cowling
Feefo-verifisert
GBR
8 months ago
Hva Ann Cowling sa om The Works:
Rubbish service
Rubbish long wait and then couldn't complete order still waiting for a refund packaged badly is that enough shall not be repeating this again
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.