Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Sephora Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 180,373 anmeldelser

Pålitelig kunde

Feefo-verifisert

4 months ago

Pålitelig kunde

Feefo-verifisert

4 months ago

didn’t get the money back for refund

I returned a shampoo, unopened and didn’t get the money back

Vanessa

Sephora

4 months ago

Hello Thank you for taking the time to leave a review. We are sorry to hear you have not received your refund for your return. We can confirm that a refund has now been processed, additional email confirmation should be with you shortly. Kind Regards, Customer Care Sephora UK

Pålitelig kunde

Feefo-verifisert

4 months ago

Disappointed in service

Very disappointed

Vanessa

Sephora

4 months ago

Hello Thank you for taking the time to leave a review and we are sorry to hear you are disappointed in the service. Please feel free to reach out to care@sephora.co.uk to share further dertails, we will be happy to assist further. Kind Regards, Customer Care Sephora UK

Pålitelig kunde

Feefo-verifisert

4 months ago

My address was changed without my consent or knowledge

I placed two orders. The courier company changed my address on both orders. Why? I haven’t found out. I emailed customer service with screenshots, I highlighted all the relevant information to show...

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Pålitelig kunde

Feefo-verifisert

4 months ago

Good service

Products ordered delivered on time and extra samples were very much appreciated by granddaughter as the products were a birthday present.

Pålitelig kunde

Feefo-verifisert

4 months ago

Fake

The perfume it is not the same. I dont think its original

Rebecca

Sephora

4 months ago

Thank you for your feedback. We appreciate you bringing your concerns to our attention. As an official retailer, we pride ourselves on working directly with leading beauty brands to ensure we offer our customers the best products and exclusive offers. As the largest premium beauty retailer in Europe, we are deeply committed to our customers' satisfaction and strive to provide a trustworthy shopping experience. We want to reassure you that a member of our team has reached out to you directly to address your specific concerns and provide further assistance. We value your business and are dedicated to resolving any issues you may have. Kind regards Customer Care

Debbie Houghton

Feefo-verifisert

GBR

4 months ago

Hva Debbie Houghton sa om Sephora:

Product excellent good packaging

Very reactive my parcel went missing but customer service sorted it immediately and issued a replacement within 24hrs

Rachael

Feefo-verifisert

GBR

4 months ago

Hva Rachael sa om Sephora:

Excellent service - great prices

Always great service from Sephora. Huge range of products. Super quick dispatch. Loyalty points earned on purchases and free samples. I enjoy using for hair products, eye makeup, skin care and nail...

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Pålitelig kunde

Feefo-verifisert

4 months ago

quick delivery

Received quickly and cheapest price i could find

T Obrien

Feefo-verifisert

GBR

4 months ago

Hva T Obrien sa om Sephora:

Sephora

Great website with fabulous products at reasonable prices. Service and delivery is second to none

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Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?