Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Headwater-anmeldelser

Viser alle 1,499 anmeldelser

Pålitelig kunde

Feefo-verifisert

5 months ago

Sophie

Headwater

4 months ago

Thank you for your wonderful review. We’re delighted you had such a great experience and truly appreciate you taking the time to share your feedback. Sophie Customer Relations Executive

THOMAS SANDAY

Feefo-verifisert

GBR

5 months ago

Hva THOMAS SANDAY sa om Headwater:

Trip to Austria

Really good, prompt service and nice to speak to one person, who I could then speak to again, with further queries.

Sophie

Headwater

4 months ago

Thank you for your lovely feedback. We’re so pleased you enjoyed the prompt service and having a dedicated contact throughout your booking experience. Sophie Customer Relations Executive

Pålitelig kunde

Feefo-verifisert

5 months ago

Highly recommended

Very prompt and efficient service in booking holiday and flights

Sophie

Headwater

4 months ago

Thank you for your kind words. We’re so pleased to hear you found the booking process prompt and efficient, and we hope you have a fantastic holiday. Sophie Customer Relations Executive

Pålitelig kunde

Feefo-verifisert

5 months ago

Excellent

Faultless service

Sophie

Headwater

5 months ago

Thank you for your lovely feedback. We are delighted to hear everything was faultless and that you had such a positive experience. Sophie Customer Service Executive

Pålitelig kunde

Feefo-verifisert

5 months ago

The service was very professional and helpful. Everything was clearly explained.

Sophie

Headwater

5 months ago

Thank you very much for your kind feedback. We’re really pleased to hear that you found the service professional and that everything was clearly explained. Sophie Customer Relations Executive

VALERI FRENCH

Feefo-verifisert

USA

5 months ago

Hva VALERI FRENCH sa om Headwater:

Prompt and friendly service

Megan was great. prompt follow-through

Sophie

Headwater

5 months ago

Thank you for leaving this lovely feedback. We’re so pleased to hear Megan was great and provided such prompt follow‑through. Sophie Customer Relations Executive

Pålitelig kunde

Feefo-verifisert

5 months ago

Excellent Service

Service was excellent, very prompt responses and answered any questions quickly and pleased that holiday plans got confirmed within hours.

Sophie

Headwater

5 months ago

Thanks for your feedback. We’re glad everything was sorted quickly and that your questions were answered promptly. It’s great to hear your holiday plans were confirmed so smoothly. Sophie Customer Relations Executive

Pålitelig kunde

Feefo-verifisert

5 months ago

Booking made easy with Andrew

Very impressed by how conscientious Andrew Palmer is in his work, he has made our 'non-standard' booking very easy, helping us with options for car hire, accommodation and flights and producing...

Les mer

Sophie

Headwater

5 months ago

Thank you for taking the time to share this, Andrew will be really pleased to hear this feedback. We are delighted he was able to make your non-standard booking feel straightforward and well supported, and we will be sure to pass on your lovely feedback. We hope you have a fantastic holiday ahead. Sophie Customer Relations Executive

MARC PAUTZ

Feefo-verifisert

GBR

6 months ago

Hva MARC PAUTZ sa om Headwater:

Self guided walking tour

Stella Pietri was excellent. Friendly, informative and extremely efficient. Was able to help me very transfer my booking funds over from exodus and get us booked on a walking holiday, including...

Les mer

Sophie

Headwater

6 months ago

Thank you for your lovely feedback. We’re delighted to hear Stella provided such friendly, efficient support and made transferring and booking your walking holiday so straightforward. We hope you have a fantastic trip! Sophie Customer Relations Executive

NICHOLAS SECRETT

Feefo-verifisert

GBR

6 months ago

Hva NICHOLAS SECRETT sa om Headwater:

no decision making

no sense of empowerment in agents - just reading from a script

Sophie

Headwater

6 months ago

Thank you for taking the time to share this. We’re sorry your experience felt scripted rather than personal, and we’ll be feeding this back to help improve how we support our customers. This is not the level of service we aim to provide. If there is anything else I can assist with please do let me know. Sophie Customer Relations Executive

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