Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Headwater Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 1,473 anmeldelser

Pålitelig kunde

Feefo-verifisert

3 months ago

Booking made easy with Andrew

Very impressed by how conscientious Andrew Palmer is in his work, he has made our 'non-standard' booking very easy, helping us with options for car hire, accommodation and flights and producing...

Les mer

Sophie

Headwater

2 months ago

Thank you for taking the time to share this, Andrew will be really pleased to hear this feedback. We are delighted he was able to make your non-standard booking feel straightforward and well supported, and we will be sure to pass on your lovely feedback. We hope you have a fantastic holiday ahead. Sophie Customer Relations Executive

MARC PAUTZ

Feefo-verifisert

GBR

3 months ago

Hva MARC PAUTZ sa om Headwater:

Self guided walking tour

Stella Pietri was excellent. Friendly, informative and extremely efficient. Was able to help me very transfer my booking funds over from exodus and get us booked on a walking holiday, including...

Les mer

Sophie

Headwater

3 months ago

Thank you for your lovely feedback. We’re delighted to hear Stella provided such friendly, efficient support and made transferring and booking your walking holiday so straightforward. We hope you have a fantastic trip! Sophie Customer Relations Executive

NICHOLAS SECRETT

Feefo-verifisert

GBR

3 months ago

Hva NICHOLAS SECRETT sa om Headwater:

no decision making

no sense of empowerment in agents - just reading from a script

Sophie

Headwater

3 months ago

Thank you for taking the time to share this. We’re sorry your experience felt scripted rather than personal, and we’ll be feeding this back to help improve how we support our customers. This is not the level of service we aim to provide. If there is anything else I can assist with please do let me know. Sophie Customer Relations Executive

Pålitelig kunde

Feefo-verifisert

3 months ago

They were east to get a hold of, very polite and answered all my questions.

Sophie

Headwater

3 months ago

Thank you for your kind feedback. We are delighted to hear you found the team helpful and easy to get hold of. Sophie Customer Relations Executive

ISABELLE

Feefo-verifisert

GBR

4 months ago

Hva ISABELLE sa om Headwater:

Very efficient booking

I got a call back following an Internet enquiry at the time I had requested. Luke was very helpful on the phone and got back to me with a quote within the afternoon. Once I had paid the deposit he...

Les mer

Sophie

Headwater

4 months ago

Thank you so much for your lovely feedback. I am really pleased to hear Luke was so helpful and that everything was sorted so quickly for you. If there is anything else you need, we are always happy to help. Sophie Customer Relations Executive

John Marsh

Feefo-verifisert

GBR

4 months ago

Hva John Marsh sa om Headwater:

Brilliant service

Booking our holiday in Malta could not have been easier. Megan went through all the options, made the provisional bookings and called back the next working day to confirm all the bookings were in...

Les mer

Sophie

Headwater

4 months ago

Thank you so much for your lovely feedback. I am delighted to hear that Megan made everything so easy for you and that your documents arrived promptly. We really appreciate you taking the time to share this with us. Sophie Customer Relations Executive

Pålitelig kunde

Feefo-verifisert

4 months ago

Excellent!

Excellent! The representative was very helpful and responsive at all times.

Sophie

Headwater

4 months ago

Thank you for your lovely feedback, we are so pleased to hear you had such a positive experience. Sophie Customer Relations Executive

ALLAN STRUTHERS

Feefo-verifisert

GBR

4 months ago

Hva ALLAN STRUTHERS sa om Headwater:

Helpful , friendly advice Willing to explore many different travel options and changes in our mind to craft optimal holiday

Sophie

Headwater

4 months ago

Thank you for taking the time to leave a positive review. We are always happy to explore different travel options and stay flexible to help create the perfect holiday for you. Sophie Customer Relations Executive

Pålitelig kunde

Feefo-verifisert

4 months ago

Friendly and Helpful.

Very friendly and helpful. We have used Headwater before and were very happy to book another holiday with them. Stella was extremely cheerful, polite and friendly and we felt we were in good hands!

Sophie

Headwater

4 months ago

Thank you so much for taking the time to leave such lovely feedback. We are delighted to hear you chose to travel with Headwater again and that Stella look after you so well, I will be sure to pass along your kind words. We hope you have another fantastic holiday! Sophie Customer Relations Executive

Pålitelig kunde

Feefo-verifisert

5 months ago

Helpful advice

Excellent kind personalised courteous advice for my booking

Sophie

Headwater

5 months ago

Thank you for taking the time to leave such kind feedback. Our team are delighted to help you book your holiday. Sophie Customer Relations Executive

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Headwater-anmeldelser

Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?