FlyDirect-anmeldelser

Many Thanks for your feedback. We apologise for the short delay on your return to Jersey and that you weren't kept informed of this at Tenerife Airport. On the 5th February the Captain made a decision to burn off fuel and reduce the aircraft weight for take off due to the inclement weather conditions in Jersey on the day. We appreciate that this is inconvenient to passengers however the safety of our clients is always paramount.

Many Thanks for your feedback. We apologise that you did not receive travel documents after the change to your departure date, however please be assured that these documents are for your information only and are not required by the airline for travel. Should there be any question at the airport we have a member of Flydirect staff on call each departure day in order to assist with queries if necessary.

Many Thanks for your feedback. We are sorry that the drinks service was slower than ideal on this occasion, and continue to work with the airline in order to monitor the situation and improve on service times. We hope that this did not detract from an otherwise pleasant holiday in Tenerife.

Thank you for your feedback and please accept our apologies for the 2 hour delay to the outbound service. The safety of our clients is paramount and the decision to burn off fuel by the pilot was due to him being cautious given the weather conditions in Jersey that day. 

I'm sorry that you felt that the communication and service was poor from the cabin crew. We are currently collecting all passenger feedback and will follow up the in-flight experience with the airline direct to ensure this is better managed in the future.

I hope this delay didn't take away from the enjoyment of your holiday in Tenerife and your return flight was much more comfortable.

Thank you for your feedback, we're glad you enjoyed your tour to Tenerife. We're sorry for the delay on the outbound flight which shouldn't have happened. I hope it didn't take away from the overall enjoyment of the trip.

Thank you for your feedback. I'm extremely sorry to hear that our customer service didn't meet expectations on this occasion and we will be discussing this with the reservations team. We are delighted to hear that you found our flights convenient. For any future enquiries please feel free to contact me directly on 01534 496635 and I will be delighted to assist. Regards, Rebecca Evans - Product & Reservations Executive for Flydirect.