Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

FlyDirect-anmeldelser

Viser alle 3,284 anmeldelser

Pålitelig kunde

Feefo-verifisert

9 years ago

Worth the extra for flying direct

Brilliant left Jersey at 2.30pm in Hotel by 7 although we did take a taxi as I hate drop offs. Nice staff on aircraft Hotel I know so excellent service.

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We're thrilled to hear that you had a good holiday in Tenerife, and look forward to seeing you on another FlyDirect holiday again soon.

Produktanmeldelser

Kjøpsdato: 26/03/2017

Trusted Customer

Feefo-verifisert

9 years ago

Hva Trusted Customer sa om FlyDirect:

Tenerife. Grand hotel

The hotel was excellent the food was som of the best we have had My wife needed assistance at jersey and Tenerife and that both ways was very good The only thing I think that needs looking at is...

Les mer

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We are delighted to hear that you had an enjoyable holiday in Tenerife. As transfer pick up times depend on a number of factors they can change, which is why they are not communicated until the day before departure, rather than on arrival. This is something we will keep an eye on though, based on your comments.

Kjøpsdato: 26/03/2017

Pålitelig kunde

Feefo-verifisert

9 years ago

The service on both flights was very poor & the safety & other announcements were spoken so fast in a strong, I think, french accent that nobody around us knew what was said on either flight.

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We are sorry to hear that you were not satisfied with the on board service and invite you to send further details to us via enquiries@flydirect.je so that we can discuss this in full with the airline.

Produktanmeldelser

Kjøpsdato: 26/03/2017

Trusted Customer

Feefo-verifisert

9 years ago

Hva Trusted Customer sa om FlyDirect:

Satisfied

Very smooth flight with plenty of leg room

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We are delighted to hear that you enjoyed your flight to Tenerife, and look forward to seeing you on another FlyDirect holiday soon.

Kjøpsdato: 26/03/2017

Pålitelig kunde

Feefo-verifisert

9 years ago

Seat allocation

In the main, a fine flight, but the return was delayed. We also were not allocated seats together although the crew managed to reseat us once airborne.

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We are sorry that you weren't originally allocated seats together, this is always our aim but is not always possible. We are however glad that this was corrected for you onboard. We hope to see you on another Flydirect holiday soon.

Produktanmeldelser

Kjøpsdato: 26/03/2017

Trusted Customer

Feefo-verifisert

Jersey

9 years ago

Hva Trusted Customer sa om FlyDirect:

Did what it said on the tin

It took off flew and landed on time so did what it said on the tin. Cabin crew a little perfunctory. On occasions it appeared that you were a child being babysat by an elder sibling who rather be...

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Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. I have checked your booking and assistance had been arranged in advance for your journey through Tenerife airport, however unfortunately specific seat requests cannot be guaranteed. We are pleased to hear that check-in staff were able to help with this on the day and we hope to be of service to you again in the future.

Kjøpsdato: 19/03/2017

Trusted Customer

Feefo-verifisert

9 years ago

Hva Trusted Customer sa om FlyDirect:

Service from Flydirect and airline very good People should be warned you ne...

Service from Flydirect and airline very good People should be warned you need transport if you stay at this hotel. Staff at hotel very good. Hotel caters more for French than English. Entering room...

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Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We're sorry to hear that the hotel did not quite live up to your expectations and will be sure to bear this in mind when planning our 2018 programme to Tenerife. We do mention in our brochure and online descriptions that this hotel is a 10 minute drive from the resort centre, but apologise that this wasn't specifically highlighted at the time of booking. We hope to be of service to you again in future.

Kjøpsdato: 19/03/2017

Trusted Customer

Feefo-verifisert

9 years ago

Hva Trusted Customer sa om FlyDirect:

Poor service

I thought the customer service was poor - I did ring the line on a number of occasions and the phone merely rang out -I also asked for a sea view room and was willing to of course pay more but there...

Les mer

Lydia Smith

FlyDirect

9 years ago

Hi, thank you for your comments. I'm really sorry that you couldn't get through to us, we always try our best to answer calls as quickly as possible but at busy times this can take a little longer. Out of office hours we activate our answerphone message. I'm sorry that our staff couldn't help and didn't appear to try harder. We are allocated a certain number of room types at each of the hotels we work with and while the team do aim to offer alternatives if your first option isn't available I'm sorry that this was't the service you experienced on this occasion. My apologies that we didn't deliver the experience that we promise, I hope the flight went well and perhaps you might give us another chance in the future.

Produktanmeldelser

Kjøpsdato: 05/03/2017

Trusted Customer

Feefo-verifisert

9 years ago

Hva Trusted Customer sa om FlyDirect:

Excellent service by Fly Direct

Very good, very professional, very nice.

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We're thrilled to hear that you had an enjoyable flight and holiday in Tenerife; we agree that the Costa Adeje Gran Hotel is outstanding. We look forward to being of service to you again in the future.

Produktanmeldelser

Kjøpsdato: 12/03/2017

Pålitelig kunde

Feefo-verifisert

9 years ago

Would definitely use the direct service again.

Efficient , timely and good value.

Rebecca Evans

FlyDirect

9 years ago

Many Thanks for your feedback. We're pleased to hear you enjoyed your flights, and look forward to being or service to you again soon.

Produktanmeldelser

Kjøpsdato: 12/03/2017

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Feefo Trusted Service Awards

Våre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kåres på grunnlag av vurderingene de får fra kundene sine.

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FlyDirect-anmeldelser

Costa Adeje GranFlere anmeldelser av dette produktetVis produktnettstedetAlthough 5 star rating as it was when first opened now a little dated. Wonderful staff and spotlessly clean

TENERIFEFlere anmeldelser av dette produktetVis produktnettstedetsee previous comment about flight

TENERIFEFlere anmeldelser av dette produktetVis produktnettstedetIt's great to fly direct to a holiday destination rather than having to transfer in the UK. Tenerife can be manic in some areas, but has quiet places which are well worth a visit and coupled with...Les mer

TENERIFEFlere anmeldelser av dette produktetVis produktnettstedetI was really disappointed with the customer service -I rang the phone line several times but it merely rang out - I also asked for a sea facing room but this could not be accommodated even though I...Les mer

Costa Adeje GranFlere anmeldelser av dette produktetVis produktnettstedetAbsolutely beautiful hotel. Very friendly staff. The whole atmosphere around the hotel was very calm and relaxed. Very clean inside and out. Also in a great location.

TENERIFEFlere anmeldelser av dette produktetVis produktnettstedetAs above flight only purchase - good value.

Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?