Our physical therapist ordered the wrong sized Go To Seat for my son. I contacted firefly customer support via email and got a response the next day. They were very helpful in exchanging for a...
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Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for your feedback. I'm glad to hear you found swapping sizes a smooth process. I hope your son grows to love the GoTo seat and you find real benefits from using it.
Regards,
The Firefly Team
Thank you Tomas for your feedback! I hope you enjoy the Upsee and if you ever need anything just contact us at enquiries@fireflyfriends.com
We are happy to help.
Regards,
The Firefly Team
Thank you Marc for taking the time to post such wonderful feedback, it's greatly appreciated. I hope your family continue to find great advantages of the GoTo seat!
Regards,
The Firefly Team
The shipment came in three days like promised and it has helped our family tremendously.
Fireflyfriends
Fireflyfriends - UK
10 years ago
Jessica, thank you so much for your amazing feedback and kind words about the GoTo seat. We are extremely happy to difference this product is making to and that your son now feels more included in activities.
Regards,
The Firefly Team
Bit disappointed with the refunds policy - we purchased the seat thinking we could return it at no cost to us as per the website - however we just returned the seat at a HUGE cost to us, with the...
thank you for your feedback. Sorry to hear you had issues using your credit card, I hope it wasn't too much of an incovenience for you. I hope you are all having a lot of fun with your Upsee and is bringing your family a lot of joy.
Regards, The Firefly Team
thank you for your feedback. It's great to hear that you got all your questions answered. We are so happy that your son is enjoying his Upsee!
Regards, The Firefly Team
thank you for your feedback. It's fantastic to hear that you received your Upsee so quickly and we are so delighted to hear your little one is doing some standing in it. Great work!
Regards, The Firefly Team
thank you for your feedback. I'm truely sorry that your GoTo Seat didn't arrive in time for Christmas. We have been in touch with yout mother and have explained the situation. Your order is on the way and should be with you early next week. Again, I am very sorry for the delay you have experienced.
Regards, The Firefly Team
Service was amazing and delivery was super fast so thankful for the Upsee's that we received !!!
Fireflyfriends
Fireflyfriends - UK
10 years ago
thank you for your feedback. We are delighted that you received your Upsee Kit in superfast time. I hope it brings your family lots of joy and your boys have a lot of fun!
Regards, The Firefly Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
