Took over three weeks to arrive despite next day dispatch. Called multiple times always told it would be sent in the next batch but it wasn't which was disappointing. Finally got it on the 23rd of...
Keep up the good work of creating products to better help disabled children!
Fireflyfriends
Fireflyfriends - UK
10 years ago
thank you for your feedback and kind words. We will keep doing our very best to make great products. I'm sorry to hear that you had to take apart your GoTo Seat when it arrived, I hope it wasn't too much of an inconvenience for you.
Regards, The Firefly Team
I was a little disappointed with the delivery as it took 3 weeks to arrive. I ordered it on Black Friday and when it didn't arrive a week later I called customer services. I was told as they had a...
Les mer
Fireflyfriends
Fireflyfriends - UK
10 years ago
thank you for your feedback. I'm so sorry your GoTo Seat took so long to get to you. We didn't imagine that our Black Friday sale would be so busy and we have definitely learnt from it. I'm so glad your son enjoys being in his GoTo Seat, it's great to hear! Again, I am sorry for the delay you experienced.
Regards, The Firefly Team
Fantastic service. I emailed a question regarding the headrests for the Goto seat and they rang me in Australia within the hour.
Fireflyfriends
Fireflyfriends - UK
10 years ago
thank you for your feedback. We are delighted to hear that you are happy with our service. It's also amazing to hear that your little one is loving the GoTo Seat. We hope it brings you all lots of joy in the future.
Regards, The Firefly Team
thank you for your feedback and such kind words. It's so wonderful to hear that the GoTo Seat will have such an impact on your granddaughters life. We hope it brings you all a lot of happiness.
Regards, The Firefly Team
The service could have been quicker but understandable with the holidays.
Fireflyfriends
Fireflyfriends - UK
10 years ago
thank you for your feedback and understanding. It is not usual practice to have delays with our orders. Great news to hear that you think the products are good quality! We hope you have a lot of fun with them.
Regards, The Firefly Team
thank you for your feedback. We are delighted to hear your Upsee arrived within 48 hours! It's amazing that you are kicking a ball with your son, great work!
Regards, The Firefly Team
thank you for your feedback and kind words. We are always working on new products with some very exciting ones due out later this year. It's great to hear that your son is playing independently and that you are pleased with your purchase.
Regards, The Firefly Team
The chair came later then said, but it was fine. The Chargers are why I am giving bad ratings.
Fireflyfriends
Fireflyfriends - UK
10 years ago
thank you for your feedback. I'm sorry that you had to wait longer than expected for the your GoTo Seat. We understand that sometimes our products can be seen as expensive. For this reason, we documented the making of the new GoTo Seat. I have included the link below if you would like to take a look. I hope the GoTo Seat brings you all a lot of joy.
https://www.youtube.com/watch?v=N9LIJB9lCCw
Regards, The Firefly Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
