Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

ExoticDirect-anmeldelser

Viser alle 1,994 anmeldelser

Mr Ryan Lee

Feefo-verifisert

2 years ago

Hva Mr Ryan Lee sa om ExoticDirect:

Easy to deal with. Hassle free claim and quick to be paid.

Gemma Medhurst

ExoticDirect

2 years ago

Thanks for the great feedback on our claims service, our claims team appreciate it.

Mrs Trena Sandford

Feefo-verifisert

2 years ago

Hva Mrs Trena Sandford sa om ExoticDirect:

Very good service

Very good and helpful

Gemma Medhurst

ExoticDirect

2 years ago

Thanks for leaving us feedback about our service.

Miss Rachel Jackson

Feefo-verifisert

Folkestone

2 years ago

Hva Miss Rachel Jackson sa om ExoticDirect:

Brilliant

Amazing service

Gemma Medhurst

ExoticDirect

2 years ago

Many thanks for leaving us positive feedback.

Pålitelig kunde

Feefo-verifisert

2 years ago

Very helpful customer service, efficient and friendly.

Gemma Medhurst

ExoticDirect

2 years ago

Thanks for this great feedback on our customer service team, we appreciate it.

Bekki

Feefo-verifisert

3 years ago

Hva Bekki sa om ExoticDirect:

Quick and Efficient

Exotic Direct acted quickly and efficiently after the claim was submitted. They made a very hard time easier for us.

Miss Kelly Nunn

Feefo-verifisert

Lichfield

3 years ago

Hva Miss Kelly Nunn sa om ExoticDirect:

Good service and reliable

Really good service staff polite and fully explain process to you. Was fully refunded for my pets treatment within 14 days of surgery. would highly recommend.

Pålitelig kunde

Feefo-verifisert

3 years ago

Opplastede medier

Se alle medier (1)

The best pet insurance out there!

Definitely the best pet insurance out there! Fantastic customer service on the phone, clear and quick communication. Claim process straightforward and the people you speak or email with really care...

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Mr Edward Robinson

Feefo-verifisert

3 years ago

Hva Mr Edward Robinson sa om ExoticDirect:

Avoid

Probably fine but I was declined support for an animal 's medical bils which led to me having to rehome he due to the mounting costs I was unable to keep I with. Having been under the impression I...

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Lloyd Glater

ExoticDirect

3 years ago

Hi Edward, Thank you for leaving us your feedback, we really appreciate any feedback we receive as it enables us to look at our processes and make amendments where required. We have tried to contact you via telephone today and would really like to be able to resolve this issue, please contact the team on 0345 982 5505 and we will be happy to help.

Mr Edward Robinson

3 years ago

Hi, thanks for the response but as I said in my post I had to rehome a pet due to being declined support with vet bills. There's not really a resolution for this, I'm not happy with how this went.

Pålitelig kunde

Feefo-verifisert

3 years ago

Insurance should be available as soon as the policy is taken out. One of my animals became unwell a few weeks after taking out insurance sadly. She is young and it is very unexpected. She was only...

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Mrs Verity Robinson

Feefo-verifisert

3 years ago

Hva Mrs Verity Robinson sa om ExoticDirect:

Quick payout and easy form to complete

Gabriella

ExoticDirect

3 years ago

Good morning Verity, Thank you for taking the time to leave your 5* review, we really appreciate it. We are so pleased to hear you have found our claims process easy. All the best, The Exotic Direct Claims Team.

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