Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Celebrity Cruises Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 9,403 anmeldelser

Pålitelig kunde

Feefo-verifisert

3 months ago

Had problem with my husbands captains club as could not get the excursions showing his discount only mine, spoke to celebrity rep and this was rectified within 30 minutes.

Celebrity Cruises

2 months ago

Thank you for your feedback!

Pålitelig kunde

Feefo-verifisert

3 months ago

Celebrity are outstanding in everything. The best in my opinion.

Helpful as always, polite & clear in questions that are being asked. Whether I am speaking to an agent at Celebrity shore side or on one of the Celebrity fleet there is always someone that is there...

Les mer

Celebrity Cruises

2 months ago

Thank you so much for your feedback, we look forward to welcoming you onboard!

Pålitelig kunde

Feefo-verifisert

3 months ago

Customer service customer requirments

Very much understandable on the customers requirements Three separate bookings amendment one upgrade one amendment of room and one transfer to different holiday All on one holiday

Celebrity Cruises

3 months ago

Thank you for your feedback, we look forward to welcoming you onboard!

JEANETTE ROSE

Feefo-verifisert

3 months ago

Hva JEANETTE ROSE sa om Celebrity Cruises:

Absolutely an amazing cruise.

Absolutely fantastic service with everyone and everything. Staff were amazing.

Celebrity Cruises

3 months ago

Thank you for your feedback Jeanette, we're so happy to hear that you enjoyed your time onboard!

JOHN DAVIES

Feefo-verifisert

GBR

3 months ago

Hva JOHN DAVIES sa om Celebrity Cruises:

Easy to book

Good app. Easy to book

Celebrity Cruises

3 months ago

Thank you for your feedback John.

Dawn

Feefo-verifisert

GBR

3 months ago

Hva Dawn sa om Celebrity Cruises:

Great customer service from Hannah

Hannah is just amazing, she is always there to help and guide you through your cruise bookings whether your sailing or at home. Thank you Hannah for all your support over the years in helping us make...

Les mer

Celebrity Cruises

3 months ago

Thank you for your feedback Dawn, we look forward to welcoming you onboard!

Pålitelig kunde

Feefo-verifisert

3 months ago

Best of Greece Cruise

Amazing, efficient and friendly. Can't ask for more, it was great.

Celebrity Cruises

3 months ago

Thank you for your feedback!

Pålitelig kunde

Feefo-verifisert

3 months ago

Customer comment

I’m disappointed that I’ve cruised with them at least twice before yet they did not acknowledge that.

Celebrity Cruises

3 months ago

Thank you for your feedback. We are very sorry to hear that your previous sailings were not acknowledged. After reviewing your account, we can confirm that you do have an active Captain’s Club membership and that both of your past cruises have been correctly recorded. We have now applied your Captain’s Club number to your upcoming sailing, ensuring that you will continue to accrue points once your next cruise is completed. If you have any further questions or concerns, please do not hesitate to contact us on 0344 493 2043 or email us at customerserviceuk@celebritycruises.com.

Pålitelig kunde

Feefo-verifisert

3 months ago

Celebrity listens and delivers

Our cruise conceirge listened to what we were looking for and was very helpful and friendly. We were able to book with confidence knowing that we had made the right decision within our budget. We...

Les mer

Celebrity Cruises

3 months ago

Thank you for your feedback. We look forward to welcoming you onboard!

Pålitelig kunde

Feefo-verifisert

3 months ago

Efficient service

Blue light card discount applied very quickly and easily

Celebrity Cruises

3 months ago

Thank you for your feedback.

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Våre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kåres på grunnlag av vurderingene de får fra kundene sine.

Hva er Trusted Service Awards?

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Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?