great customer service with good timely communications at each step of the process. car arrived ahead of schedule which was a welcome bonus. Thank you.
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Del
Pålitelig kunde
9 years ago
Terrible service - never again!
Absolutely terrible service.
I will never use your service again.
Communication was non existant after I handed over my money.
I had to email daily to a generic email address to get an update...
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info@cartransportexpress.com.au
Car Transport Express
9 years ago
We apologise for the delays in moving your car, but the tracker service can only report on what the carrier tells us. When the tracker says it will be delivered by the end of the week, and then the very next day you ask for an update, do not be surprised if the answer is the same...
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Del
TC
Trusted Customer
9 years ago
Hva Trusted Customer sa om Car Transport Express:
Fast, reliable and efficient!
Fast and efficient. Work done over the new year period.
Tracking team is quite efficient and car gets delivered on time.
Over all , excellent.
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Del
Pålitelig kunde
9 years ago
Excellent service by Car Transport Express
Great service
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Del
TC
Trusted Customer
9 years ago
Hva Trusted Customer sa om Car Transport Express:
Polite but excessive cancellation fees.
I didn't end up having my car transported as it broke down two days before and was not financially viable to repair. The lady was very polite on the phone, however, the cancellation fees were...
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0
Del
TC
Trusted Customer
9 years ago
Hva Trusted Customer sa om Car Transport Express:
Worst Customer Service Ever. Disgraceful
Terrible customer service. I thought my car was meant to be door to door and was not booked that way. When I phoned to find out where my car was staff were rude. Horrible horrible place and would not...
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info@cartransportexpress.com.au
Car Transport Express
9 years ago
Our customer service operators are not required to talk to abusive customers that swear and abuse them, so they may have come off as "less than helpful". You booked the transport yourself online, and did not choose the delivery option, which is what we tried to explain to you when you became abusive.
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Del
Pålitelig kunde
9 years ago
Poor service and disappointed
Less than satisfied with my experience - for the cost involved I expected a far better service and attention to detail. I had to call at least 6-7 times to try to get an eta on the arrival of my car...
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info@cartransportexpress.com.au
Car Transport Express
9 years ago
Hi, looking at the email thread on your job, you were kept informed every step of the way, even when there was a few hour delay while we waited for the carrier to get back to us, we let you know that too.
Our tracking service is by email only, so if you called the booking office looking for tracking information, you would have been pointed to the email service.
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Del
TC
Trusted Customer
9 years ago
Hva Trusted Customer sa om Car Transport Express:
Amazing manager
I had to call up a few times before getting my car otherwise I would give a 5 star rating. The manager is an amazing person he sent my car express even though it was Christmas time. I am happy about...
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0
Del
TC
Trusted Customer
9 years ago
Hva Trusted Customer sa om Car Transport Express:
Communication at the beginning was confusing as at one stage I had no idea ...
Communication at the beginning was confusing as at one stage I had no idea where the car was
After the car was picked it was great
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
When the tracker says it will be delivered by the end of the week, and then the very next day you ask for an update, do not be surprised if the answer is the same...