We are a specialist lending bank, offering a range of savings and lending products in the UK
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beoordelingen in het afgelopen jaar
Paragon is niet langer een actieve Feefo-klant
Alle 7,696 beoordelingen worden weergegeven
TC
Trusted Customer
East Grinstead
3 years ago
Wat Trusted Customer zei over Paragon:
An easy website to navigate, clear and adequately sized font used. The format of each page/section is nicely presented.
Lois
Paragon
3 years ago
Thanks for sharing your comments. It’s pleasing to hear that you’ve found our online system clear and easy to use. We really value your positive feedback so thank you for taking the time to leave us a review.
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Delen
TC
Trusted Customer
Hull
3 years ago
Wat Trusted Customer zei over Paragon:
Good site, simple to use, with all required info. Would recommend Bank 100%
I think Paragon Bank is an excellent bank for customer support, friendly staff and good rates of interest.
I would recommend them to anyone and give 5* Well done Paragon Bank.
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Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
Great interest rates
Excellent service and so easy to use. Very good interest rates would highly recommend
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Delen
Betrouwbare klant
3 years ago
Excellent customer service.
Easy to manage maturity options.
Lois
Paragon
3 years ago
Thanks for taking the time to respond. It's great to hear your positive feedback as we’re always striving to improve our processes.
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Delen
Betrouwbare klant
3 years ago
Nice bank
I like this bank. I like their clear website and information, and their customer service is really good, in my experience.
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Delen
Betrouwbare klant
3 years ago
Process of deciding on my maturity options was straightforward.
Yes. Clear process
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Delen
Betrouwbare klant
3 years ago
Very impersonal
Responses to secure messages are mostly prepared answers to common questions. Operators don't seem to be able to deal with specifics.
Lois
Paragon
3 years ago
Thanks for sharing your feedback. Your feedback is important to help us improve for the future and will be taken on board.
If you weren't able to get the answers that you needed through our secure messaging service, we'd recommend getting in touch with the customer services team directly. You'll find all the details here: https://www.paragonbank.co.uk/contact-us
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Delen
Betrouwbare klant
3 years ago
Maturity Options are not good enough.
Account maturity options are directing me to move the maturity amount to a single account, or withdraw the whole amount which is not good enough. I should be able to split the maturity amount i.e. to...
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Lois
Paragon
3 years ago
Thanks for sharing your feedback. We’re sorry you’re not entirely happy with our maturity process. Your feedback is important to help us improve for the future and will be taken on board.
We do have a 'Guide to helping you choose you re-investment opinions' within our FAQs section, which you may also find helpful when selecting your options. However, if you'd like to speak to us further then please get in touch through our usual customer service channels.
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Delen
TC
Trusted Customer
3 years ago
Wat Trusted Customer zei over Paragon:
No communication on increased interest rates
Unable to open new account online and transfer funds from account paying less interest. No advice that interest rates have been increased for new Issue of account giving opportunity to transfer to...
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Matt
Paragon
3 years ago
Thank you for leaving us a review. At present we do not inform all customers on an ongoing basis whether their existing interest rate is better or worse than the rates of newly launched products.
As a result of ever-changing market dynamics there will be occasions on which new products are more favourably priced and occasions on which older products carry better rates, and you are entitled to move any funds between access product issues as you see fit.
However, it's still important to hear your feedback, should there be any areas we are able to improve, so thank you for taking the time to let us know your thoughts.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.
We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.
Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.
We offer a range of fixed rate, easy access, notice accounts and cash ISAs, competitively priced to help our customers make the most of their savings.
With a quick and easy online applications process, managing your accounts could not be easier. See what rates we currently have available.