Hoe worden Feefo-beoordelingen verzameld?

We verzamelen onafhankelijk feedback namens de bedrijven die met ons samenwerken. Ons platform benadert alleen geverifieerde kopers, dus je kunt er zeker van zijn dat je beoordelingen van echte klanten leest.

Wie kan een Feefo-beoordeling achterlaten?

Alleen klanten met een aankoopbewijs kunnen een Feefo-beoordeling achterlaten. We zorgen hiervoor door kopers direct na hun aankoop te benaderen.

Hoe verifiëren we beoordelingen?

We controleren of beoordelingen van echte klanten zijn door ze te koppelen aan een verkoop of transactie. Mensen worden alleen uitgenodigd om een beoordeling achter te laten na een aankoop bij het bedrijf.

Hoe gaan we om met nepbeoordelingen?

Feefo voorkomt dat mensen nepbeoordelingen achterlaten doordat we alleen geverifieerde kopers uitnodigen om feedback te geven.

Paragon Beoordelingen

https://www.paragonbank.co.uk

We are a specialist lending bank, offering a range of savings and lending products in the UK

Service

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beoordelingen in het afgelopen jaar

Alle 7,696 beoordelingen worden weergegeven

Betrouwbare klant

2 years ago

Excellant service from very pleasant and helpful people answering the phones. I would certainly recommend Paragon.

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TC

Trusted Customer

Leeds

2 years ago

Wat Trusted Customer zei over Paragon:

Perfect

Top class service. Flawless transition at maturity.

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Betrouwbare klant

2 years ago

Important message to you not answered within 24 hours.

Claire

Paragon

2 years ago

Thanks for taking the time to respond. We’re sorry to hear that you’re unhappy with the service you have received. Your feedback is important to help us improve for the future. If you have left your name and email address, we will be arranging to contact you shortly. However, if you'd like to speak to someone about this sooner, then please get in touch now using our usual customer service channels and a member of our team will be happy to provide you with further assistance.

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Betrouwbare klant

2 years ago

Ease of use on website

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Betrouwbare klant

2 years ago

AER interest rate

Difficult to establish what my AER interets rate is. Sometimes it is shown as the 'interest rate' (but without saying it is AER!) and sometimes as the monthly rate. Would it be difficult to either...

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Claire

Paragon

2 years ago

Thanks for taking the time to respond. Your feedback is important to help us improve for the future and we will certainly take this on board and look into it.

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TC

Trusted Customer

Wickersley

2 years ago

Wat Trusted Customer zei over Paragon:

Account review

I was able to check account balances, read secure messages, move funds between accounts, and close an account swiftly and without any hassle.

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TC

Trusted Customer

2 years ago

Wat Trusted Customer zei over Paragon:

Online instructions the clearest in the business. Well done.

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TC

Trusted Customer

2 years ago

Wat Trusted Customer zei over Paragon:

Excellent

Calm and clear advice and guidance - and very patient!

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TC

Trusted Customer

2 years ago

Wat Trusted Customer zei over Paragon:

Excellent experience

Excellent and clear online instructions and outstanding telephone customer services. I would not have moved my account but found a higher rate. Always felt my money was safe

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TC

Trusted Customer

2 years ago

Wat Trusted Customer zei over Paragon:

Website was clear and easy to use. Products are competitive and information regarding the products is concise.

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