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Freedom Insurance Services Ltd Beoordelingen

Alle 3,268 beoordelingen worden weergegeven

Trusted Customer

7 years ago

Wat Trusted Customer zei over Freedom Insurance Services Ltd:

Good service

With my current health history, it was quite refreshing having not to give long and drawn out history of said complaints. Very Good.

Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

Thank you for leaving a positive review and I am glad you found the process refreshing! All the best for your upcoming trip!

kind regards, Len.

Trusted Customer

London

7 years ago

Wat Trusted Customer zei over Freedom Insurance Services Ltd:

Convenient

Easy access. I always buy on line. No to speak to an agent unless I ne

Trusted Customer

7 years ago

Wat Trusted Customer zei over Freedom Insurance Services Ltd:

Travel Documents

Competitive pricing with a pre existing medical condition but to retrieve the documents after purchasing the policy is a nightmare. Have to set up an account to retrieve documents but then the e mail...

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Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

thank you for your compliment on our competitive pricing, however I apologise that you encountered difficulties retrieving the policy documents online. Our operations department have been made aware of this today and will certainly be looking into rectifying this and any ways we can make our processes smoother for our customers. We did receive your message and your documents were posted out yesterday so should be with you soon. Should you require any further assistance please don't hesitate to call us on 01223 454 290.

Kind regards, Len.

Trusted Customer

7 years ago

I do apologise about the feedback I first gave. I was frustrated with trying to download the documents but when reading my e mails I then saw your operations team had responded promptly and confirmed they posted the documents out.

Betrouwbare klant

7 years ago

Online screening was easy, even for my 1 in a million diagnosis. But after paying for the policy I ran into a hiccup with the policy retrieval. It just wouldn't retrieve the documents for me online,...

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Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

I apologise about the difficulties you encountered retrieving your policy online and I will advise our operations department to investigate the issue, however its great to hear you were able to receive the documents via email and were happy in the end. I will certainly pass on your thanks to the operator you spoke with.

Kind regards, Len.

Betrouwbare klant

7 years ago

Very efficient service and easy to use website

I made an error when taking out the policy on-line I had mt husbands pre existing medical conditions on my name and vice versa. I telephoned and explained my error, this was rectified and the amended...

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Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

Thank you for the compliments on the service you received and I am happy we were able to resolve any issues you encountered. Have a great trip!

Kind regards, Len.

Trusted Customer

7 years ago

Wat Trusted Customer zei over Freedom Insurance Services Ltd:

Very happy with Freedom Insurance

Second time using Freedom for my holiday. Considering I have a long term illness their quotes are always good. Their website is so easy to navigate too.

Trusted Customer

7 years ago

Wat Trusted Customer zei over Freedom Insurance Services Ltd:

Quick and simple online form

Quick easy and used several time !

Betrouwbare klant

7 years ago

I have used Freedom Insurance in the past and found them to be very good, and good value on their products

Betrouwbare klant

7 years ago

Great company

Really like Freedom Insurance. Find the new web site a little more difficult to navigate but easier to complete forms. Thank you

Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

I'm happy to hear you found it easier to complete the quotation process this time, we will certainly take on board your feedback about the website. Hope you have a lovely trip.

Kind regards,

Len.

Trusted Customer

7 years ago

Wat Trusted Customer zei over Freedom Insurance Services Ltd:

No problems at all.

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