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Freedom Insurance Services Ltd Beoordelingen

Alle 3,268 beoordelingen worden weergegeven

Trusted Customer

Cramlington, Northumberland

7 years ago

Wat Trusted Customer zei over Freedom Insurance Services Ltd:

Return customer!

I received my annual reminder letter for holiday insurance. Asking me to call to renew - which I did. There was no need to call as I could renew online - not sure why the letter said to phone. My...

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Len

Freedom Insurance Services Ltd

7 years ago

Good afternoon,

Thank you for leaving us positive feedback and I am glad we were able to match the previous quote from last year. The reason why we would ask you to call to renew is so we can make the process a little easier for you as we already have all of your information, we would just re-cap on a few questions. Otherwise you would need to enter everything from scratch to renew online including personal details etc..

Kind regards, Len.

Trusted Customer

7 years ago

Thanks for the reply. I'm all for speeding things up. Perhaps your letter should be reworded slightly to avoid future issues, which can slow you down ultimately. All that said I had no real problem - simply an observation thanks

Betrouwbare klant

7 years ago

Straightforward travel insurance if you have a medical condition

easy to use, exactly what I needed

Trusted Customer

West London

7 years ago

Wat Trusted Customer zei over Freedom Insurance Services Ltd:

No Stress Easy to Use Website Application Form

Easy to use website and online purchase.

Len

Freedom Insurance Services Ltd

7 years ago

Good morning, thank you for your compliments, its great to hear that you found the online process easy!

Kind regards, Len.

Betrouwbare klant

7 years ago

Too expensive

The service was fine but I cancelled a few days later when I found a much cheaper provider offering similar cover

Len

Freedom Insurance Services Ltd

7 years ago

Good afternoon,

Thank you for the compliment on our service and I hope you consider us next time you travel.

Kind regards, Len.

Betrouwbare klant

7 years ago

Easy and straightforward

Betrouwbare klant

7 years ago

Very reliable

Yes I would recommend Freedom as I have used them for many years now.

Len

Freedom Insurance Services Ltd

7 years ago

Good afternoon,

Its fantastic to hear that you would recommend us to others, thank you for your kind feedback!

Regards, Len.

Trusted Customer

7 years ago

Wat Trusted Customer zei over Freedom Insurance Services Ltd:

Reasonable price & relatively easy to purchase online.

Betrouwbare klant

7 years ago

Good service, competetive Insurance.

Very easy to give the information, quick quote and very competitive. Easy to print off from the internet.

Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

Thank you for such positive feedback and its great to hear you are happy with the service and the policy provided! Have a great trip!

Kind regards, Len.

Betrouwbare klant

7 years ago

quick

Betrouwbare klant

7 years ago

I did not eventually buy the insurance as it increased from 149 to over 800 pounds after I was questioned with a follow up phone call. I am expecting a refund now for a void. Transaction

Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

I am sorry that you weren't happy with the price of the policy after we made the amendments needed, to offer an explanation this would have been because the policy you purchased online had the incorrect destination and some significant medical conditions missing that would fall into our declaration. The reason why we check these points when you call us is to make sure you have appropriate cover in place, as if it was left incorrect it would be an invalid policy. Apologies once again, and if you do have any further queries you are more than welcome to call us on 01223 454 290 we are open until 5:30 today.

Kind regards, Len.

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