Kā tiek vāktas Feefo atsauksmes?

Mēs patstāvīgi vācam atsauksmes to uzņēmumu vārdā, kas ar mums sadarbojas. Mūsu platforma sazinās tikai ar pārbaudītiem pircējiem, tāpēc varat būt droši, ka lasāt reālu klientu atsauksmes.

Kurš var atstāt atsauksmi Feefo?

Feefo atsauksmi var atstāt tikai klienti ar pirkuma apliecinājumu. Mēs to nodrošinām, sazinoties ar pārdevējiem uzreiz pēc darījuma veikšanas.

Kā mēs pārbaudām atsauksmes?

Mēs pārbaudām, vai atsauksmes ir no patiesiem klientiem, saskaņojot tos ar pārdevumu vai darījumu. Cilvēki tiek aicināti atstāt atsauksmi tikai pēc pirkuma veikšanas no uzņēmuma.

Kā mēs rīkojamies ar viltotām atsauksmēm?

Feefo neļauj cilvēkiem atstāt viltotas atsauksmes, jo aicinām sniegt atsauksmes tikai pārbaudītus pircējus.

Thompson & Morgan Atsauksmes | Klientu apkalpošanas atsauksmes par {{merchantUrl}} | Feefo

Tiek rādīti visi 119,590 pārskati

Trusted Customer

Verificēja Feefo

Southam

8 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Lead times?

The lead times for plants on the website is sceptical - they arrived within 2 weeks of the order but is a month lead time acceptable?

Steve

Thompson & Morgan

8 years ago

Thank you for your comment. This is something we are currently working on, as the product is live we can only try and predict when it will be ready to send out. We do aim to send our products out early but unfortunately you can't rush growing the plants so this is the reason we put a certain dispatch date on the order. Regards Steve

Atsauksmes par produktu

Pirkuma datums: 28/06/2017

Uzticams klients

Verificēja Feefo

8 years ago

Three of the four items were out of stock and had to be refunded.

Poor.

Ryan B

Thompson & Morgan

8 years ago

Hi there, thank you for your review. I am so sorry to hear of your disappointment. I appreciate how it must have been considering that we were unable to supply your full order. I can see that you have been fully refunded for those items, and I am glad to hear that the ones that did arrive are doing well. Kind regards, Ryan

Atsauksmes par produktu

Pirkuma datums: 30/06/2017

Uzticams klients

Verificēja Feefo

8 years ago

Good

Yes would buy again

Steve

Thompson & Morgan

8 years ago

Thank you for your review, we aim to provide excellent customer service. Happy gardening, Steve

Atsauksmes par produktu

Pirkuma datums: 30/06/2017

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Thompson & Morgan:

disappointing but they are replacing them

the wisteria arrived with broken stems and the 36 plug plants 8 of them died

Anne

Thompson & Morgan

8 years ago

Hi there, I'm very sorry that you've been unhappy with the arrival of your plants. I can confirm that the wisteria and perennials have been replaced. Replacements take priority over new orders and we'll ensure they arrive as soon as our new stock arrives. The garden snips are very useful throughout your garden for deadheading, cutting flowers for your vase or cuttings. I'm confident that you'll find them very useful after all. Regards, Anne

Atsauksmes par produktu

Pirkuma datums: 28/06/2017

Uzticams klients

Verificēja Feefo

8 years ago

A bit chaotic!

Part order sent to old address from 20 years ago(despite new address on order), replacement sent when notified and arrived safely. Final part of order sent to correct address but did not arrive. ...

Lasīt vairāk

Ryan B

Thompson & Morgan

8 years ago

I am very sorry to hear that, I can appreciate how inconvenient and disappointing that this must have been for you. I will be passing this along to see what went wrong. Please do get in touch again if there is anything further we can help with. Kind regards, Ryan

Atsauksmes par produktu

Pirkuma datums: 04/07/2017

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Delighted with the order

The plants arrived quickly and were beautifully packed

Caitlin

Thompson & Morgan

8 years ago

Thanks for your lovely feedback on the delivery of the plants :) ~ Regards, Caitlin

Atsauksmes par produktu

Pirkuma datums: 28/06/2017

Uzticams klients

Verificēja Feefo

8 years ago

Wilted lettuce like plants

The plants when delivered looked like out of date lettuce i.e, wilted Still planted them about two survived, would be extremely disappointed had these been full price, but still two surviving plants...

Lasīt vairāk

Ryan B

Thompson & Morgan

8 years ago

Thank you for your review. I am sorry to hear of your disappointment, and we appreciate your comments. Please see further comments in reply to your product review. Kind regards, Ryan

Atsauksmes par produktu

Pirkuma datums: 28/06/2017

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Nice baskets

Good service

Caitlin

Thompson & Morgan

8 years ago

Thanks, I hope that you have a wonderful display from your baskets . They're so convenient, especially if you have limited space to work with :) ~ Regards, Caitlin

Pirkuma datums: 29/06/2017

Trusted Customer

Verificēja Feefo

8 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Good

Good quality plants

Caitlin

Thompson & Morgan

8 years ago

I am glad that you have been happy with our service and products, thank you for your great feedback. ~ Regards Caitlin

Pirkuma datums: 28/06/2017

Trusted Customer

Verificēja Feefo

Great Wakering

8 years ago

Ko Trusted Customer teica par Thompson & Morgan:

Well supported with curved cane and good packaging.

Caitlin

Thompson & Morgan

8 years ago

Thanks for the comments on our packaging, hopefully the final display will be just as good! :) ~ Regards, Caitlin

Pirkuma datums: 30/06/2017

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Thompson & Morgan pārskati

Verbena Quartz Mixed F1 Hybrid Garden ReadyVairāk pārskatu par šo produktu(28)Skatīt produkta tīmekļa vietniWhen the plants did arrive they were in poor condition, only half of them have have survived on planting. Disappointed

Gazania Tiger Stripes Mixed Garden ReadyVairāk pārskatu par šo produktu(20)Skatīt produkta tīmekļa vietniWhen the plants did arrive they were in poor condition, only half of them have have survived on planting. Disappointed

Nepeta Patchwork Mixed Garden ReadyVairāk pārskatu par šo produktu(6)Skatīt produkta tīmekļa vietniDidn't receive them. Refunded.

Antirrhinum majus Madame Butterfly F1 Hybrid Garden ReadyVairāk pārskatu par šo produktu(34)Skatīt produkta tīmekļa vietniDidn't receive them. Refunded.

Marigold Zenith Mixed F1 Hybrid Garden ReadyVairāk pārskatu par šo produktu(16)Skatīt produkta tīmekļa vietniNice plants. Flowering when they arrived.

Rudbeckia hirta Cherry Brandy Garden ReadyVairāk pārskatu par šo produktu(4)Skatīt produkta tīmekļa vietniDidn't receive them. Refunded.

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyVairāk pārskatu par šo produktu(40)Skatīt produkta tīmekļa vietni

Garden Snips - ONLY 399 with orders over 10 Worth 799Vairāk pārskatu par šo produktu(8)Skatīt produkta tīmekļa vietninot worth the money cost price is probably less than a £1.00

36 FREE PerennialsVairāk pārskatu par šo produktu(164)Skatīt produkta tīmekļa vietni8 of the plug plants died after a few days

2 Buddleja Buzzreg Ivory jumbo plug plants - ONLY 499 with every order Worth 1598Vairāk pārskatu par šo produktu(35)Skatīt produkta tīmekļa vietni

Bluebell CreeperVairāk pārskatu par šo produktu(4)Skatīt produkta tīmekļa vietniok but albeit quite small in size

1 Wisteria sinensis Prolific potted plant - ONLY 599 with orders over 10 Worth 1499Vairāk pārskatu par šo produktu(16)Skatīt produkta tīmekļa vietniBroken stems on arrival pant no good

2 Buddleja Buzzreg Ivory jumbo plug plants - ONLY 499 with every order Worth 1598Vairāk pārskatu par šo produktu(35)Skatīt produkta tīmekļa vietni

Buddleja Buzzreg 3-in-1Vairāk pārskatu par šo produktu(15)Skatīt produkta tīmekļa vietniAlthough the soil was damp, some of the leaves were a bit dried out, hopefully they will recover!

Busy Lizzie Divine Mixed New Guinea Garden ReadyVairāk pārskatu par šo produktu(110)Skatīt produkta tīmekļa vietniThe plants were excellent and easy for a very inexperienced gardener tp plant

36 FREE PerennialsVairāk pārskatu par šo produktu(164)Skatīt produkta tīmekļa vietniSame as the previous comments

Kā tiek vāktas Feefo atsauksmes?

Kurš var atstāt atsauksmi Feefo?

Kā mēs pārbaudām atsauksmes?

Kā mēs rīkojamies ar viltotām atsauksmēm?