SPCA Pet Insurance pārskati

Hi there, We are pleased to hear of the service that you received from our friendly team members and that you have been left feeling informed of your pet's new cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Hi there, Thank you for reaching out and bringing this to our attention, we are sorry to hear of any dissatisfaction caused regarding your policy. We appreciate you providing us with the opportunity to look into this matter and discuss your concerns further with you. Can you please confirm if you are open to one of our team members being in touch with you to look into this in more depth and answer any questions that you might have. Kind regards, Alisa

Hi Michelle, Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Hi Helena, It is always a pleasure to hear of the service that our pet parents receive when speaking with our team members and that we have been able to provide you with suitable cover for your cats. Thank you for taking the time to share your kind words with us, we really appreciate it. Kind regards, Alisa

Hi Dudley, We are delighted to hear that we have been able to assist you in finding cover suitable to you and your dogs' needs and we appreciate you sharing your kind words with us. Thank you for your review and for choosing SPCA Pet Insurance. Kind regards, Alisa

Hi Zhoey, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Hi Brent, It is always great to hear of the service that our pet parents receive when speaking with our team members and that we have been able to assist you in setting up suitable cover for your pet. Thank you for taking the time to let us know about your experience, we really appreciate it. Kind regards, Alisa

Hi Gabrielle, We are happy to hear that we have been able to provide you with suitable cover for your needs and that setting up your policy was made easy. Thank you for taking the time to share your experience with us, we really appreciate it. Kind regards, Alisa

Hi Christine, Thank you for sharing your review with us, I am sorry to hear about any dissatisfaction caused. I appreciate you providing us with your feedback as this is not how we wish for our customers to feel. You have a full 30 days from the Policy Commencement Date (or any renewal date) to make sure you are happy with every aspect of your SPCA Pet Insurance Policy. This is known as the 'cooling off period'. We will give you a refund of any monies received since the Policy Commencement Date (or renewal date) less any costs incurred by us, which we are unable to recover and any taxes or duties that we are unable to refund. We have passed along your experience to our team to investigate this in more detail. If you require any assistance, please let me know and I can arrange for one of our team members to be in touch with you. Kind regards, Scott

Hi Jeannette, It is wonderful to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa