Online Pound Store pārskati

Hi, Thank you for your feedback. We’re sorry to hear about your frustration. Just to clarify, the free shipping banner on our website does state in large text at the bottom that the offer applies to mainland UK only, and the delivery charge is clearly shown at checkout before payment is taken, so there are no unexpected charges. Regarding your parcel, a member of our team has already been in touch with you directly to help resolve this as quickly as possible. We always aim to deliver within the stated timeframe and are sorry for the delay you’ve experienced. Kind Regards, OPS

Hi, We’re really sorry to hear this. A member of our team has reached out to you to resolve the issue — please do get back to us so we can put this right as quickly as possible. Kind regards, OPS

Hi Tina, Thank you for taking the time to leave your review, and I’m very sorry for the frustration you experienced with this order. Missing items, delivery delays, and account access issues are not what we want any customer to go through. Following our email correspondence, we investigated the issue, linked your order to your account, and have fully refunded the affected items. We’ve also raised this with our fulfilment team to ensure improvements are made going forward. We appreciate you sharing your experience, and we’re sorry we didn’t meet expectations on this occasion. Kind regards, Nial