Online Pound Store pārskati

Hi, We’re really sorry to hear that you were disappointed with your order. A member of our team has now reached out to you directly so we can look into this and resolve it as quickly as possible. Thank you for taking the time to share your feedback. Kind regards, OPS

Hi, We’re truly sorry to hear about your experience and understand how upsetting and distressing this must have been, especially given your circumstances. This is not acceptable, and we sincerely apologise for the inconvenience caused by the delivery. Following this, we’ve updated our system so that your future orders will be sent signed-for delivery at no extra cost, to ensure parcels are handed to you correctly and not left in unsuitable places. Thank you for bringing this to our attention, and we’re very sorry that this experience has put you off ordering with us. Kind regards, OPS

Hi, Thank you for your feedback, and I’m very sorry to hear about this. The parcel was unfortunately damaged during transit, resulting in missing and damaged items. We understand how disappointing this is, especially after a delay in delivery. I can see that someone is currently handling this issue via email. We've also raised this with our courier to help prevent a repeat. Kind regards, OPS