Online Pound Store pārskati

Hi, We’re sorry for any confusion caused. As outlined in our website terms and conditions, if an item is partially unavailable, we may dispatch what is in stock and refund the remaining balance, up to half the order value. In this case, two of the four air fresheners were available, and the remaining two were refunded accordingly. If you have any questions, please feel free to contact our customer service team. Kind regards, OPS

Hi, We’re really sorry to hear that you were disappointed with your order. A member of our team has now reached out to you directly so we can look into this and resolve it as quickly as possible. Thank you for taking the time to share your feedback. Kind regards, OPS

Hi, We’re truly sorry to hear about your experience and understand how upsetting and distressing this must have been, especially given your circumstances. This is not acceptable, and we sincerely apologise for the inconvenience caused by the delivery. Following this, we’ve updated our system so that your future orders will be sent signed-for delivery at no extra cost, to ensure parcels are handed to you correctly and not left in unsuitable places. Thank you for bringing this to our attention, and we’re very sorry that this experience has put you off ordering with us. Kind regards, OPS